Hotel Front Desk associate Princeton WV
Hotel Front Desk associate Princeton WV
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
A premier hotel is seeking a fulltime Front Desk Associate at our location in Princeton West Virginia. This individual contributor role will be responsible for providing exceptional customer service to our guests ensuring a smooth checkin/out process handling guest inquiries and complaints and assisting with various administrative tasks. The ideal candidate will have a passion for the hospitality industry and possess excellent communication and organizational skills.
Compensation & Benefits:
There are multiple positions open for fulltime and parttime that offer competitive compensation. Opportunity for career growth within the company.
Responsibilities:
Greet guests in a friendly and professional manner providing a warm welcome and making them feel valued and important
Checkin/out guests process payments and issue and activate room keys
Respond to guest inquiries and complaints with tact and empathy finding solutions to ensure guest satisfaction
Communicate effectively with other departments to fulfill guest requests and resolve issues promptly
Maintain accurate and organized guest records including payment and reservation information
Answer phone calls and make reservations providing accurate information about room availability amenities and pricing
Collaborate with housekeeping staff to ensure that all rooms are cleaned and prepared for guest arrivals
Monitor and maintain the appearance of the lobby and front desk area ensuring it is clean and presentable at all times
Assist with the preparation and distribution of daily reports including room occupancy and revenue
Follow all company policies and procedures including safety and security protocols
Perform other duties as assigned by management
Requirements:
High school diploma or equivalent; associate or bachelors degree in hospitality or a related field preferred
Previous experience in a customer service role preferably in the hospitality industry
Knowledge of hotel management software and reservation systems
Excellent communication and interpersonal skills
Strong problemsolving and conflict resolution abilities
Ability to multitask and handle a high volume of guest inquiries and requests
Strong attention to detail and organization skills
Proficient in Microsoft Office suite
Must be able to stand for extended periods and lift up to 25 pounds
EEOC Statement:
VP Management is committed to providing equal employment opportunities to all individuals without regard to race color religion gender national origin age sexual orientation veteran status disability or any other legally protected status. We are dedicated to creating a diverse and inclusive work environment and encourage individuals from all backgrounds to apply.
Required Experience:
IC
Employment Type
Full-Time
