Associate Merchant Operations Payments

Get to Know the Team

As part of Singapore Operations the Merchant Operations team represents the voice of our merchantpartners advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood GrabMart GrabPay OmniCommerce) as well as product finance and legal teams to drive strategic initiatives that create meaningful impact. Our role is to ensure that hyperlocal nuances are integrated into platform experiences optimizing both merchant and consumer journeys while supporting Singapores business growth and costefficiency goals.

Get to Know the Role

This role ensures a seamless secure and efficient payment experience for merchantpartners on Grabs platforms covering the full spectrum from earnings and payouts to penalties/incentives billing reporting and bad debt management. You will be responsible for optimizing payment processes and tools driving GTM strategies and designing payment frameworks that support business growth while balancing compliance cost efficiency and operational effectiveness.

This role will report to the Manager Merchant Operations and be onsite at Singapore Grab office.

The Critical Tasks You Will Perform

• Own and manage payment policies and processes ensuring alignment with regulatory requirements while maximizing efficiency and policy effectiveness

• Lead country GTM planning and for product and business initiatives ensuring local nuances and operational requirements are addressed

• Design and implement endtoend workflows and support solutions that enhance the merchant payment experience and enable business scalability

• Enhance platform governance and experience actively monitoring and improving interactions across key merchant payment touchpoints

• Identify and drive process improvements in collaboration with crossfunctional teams focusing on scalability efficiency and risk mitigation

• Resolve paymentrelated issues working closely with Product Engineering and Support teams to troubleshoot and implement sustainable solutions

Qualifications :

Essential Skills You Will Need

• Bachelors degree in a related field with strong academic credentials

• Minimum of 3 years in operations payments or project/program management preferably in fastpaced and entrepreneurial environments

• Good understanding of basic accounting and payments principles 

• Strong critical thinking problemsolving and analytical skills. Able to break down complex issues and drive actionable solutions

• Proven ability to manage multiple projects independently while collaborating effectively across teams

• Selfmotivated and comfortable with ambiguity with a strong sense of ownership and accountability

• A team player with excellent interpersonal and communication skills and a positive cando attitude

Additional Information :

Life at Grab

We care about your wellbeing at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Fulltime