Field Collections Agent
Field Collections Agent
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$ 18 - 19
1 Vacancy
Job Description
Summary
The Field Collections Agent is responsible for providing professional customer service while meeting revenue targets and performance objectives. This role involves conducting field collection visits advising customers on payment options resolving disputes and ensuring accurate recordkeeping. The ideal candidate will have a strong ability to work independently handle customer inquiries effectively and demonstrate persistence in managing payment negotiations.
Essential Job Functions
- Provide a consistent and professional level of service at all times
- Meet or exceed revenue targets and performance objectives
- Conduct field collection visits within the assigned region as scheduled
- Advise and guide customers on available payment options for debt resolution
- Handle customer calls promptly and professionally updating records accurately
- Ensure accurate and efficient data entry of customerrelated information
- Take ownership of dispute resolution ensuring concerns are properly addressed and all relevant parties are notified
- Clearly explain lease terms to customers when necessary
- Engage with customers who may be resistant to contact maintaining professionalism tact honesty and persistence
- Assess and determine the appropriate course of action when negotiating payments
- Complete administrative tasks to support the efficient operation of the department
- Adhere strictly to company policies and procedures to ensure compliance with all requirements
- Other duties as assigned by leadership.
Competencies
- Ability to work independently and prioritize workload effectively
- Persuasive persistent and selfmotivated
- Demonstrates empathy assertiveness tact and resilience
- Capable of building rapport with individuals from diverse backgrounds
- Accurate typing speed of at least 45 words per minute
- Adaptable to a fastpaced and everchanging environment
- Strong communication skills via phone and email
- Must have a teamplayer attitude
Education/Experience
- High School diploma or GED required
- Minimum of two years of customer service experience
- Knowledge of billing and collections procedures
- Experience with Salesforce is a plus
- Proficiency in Microsoft Outlook is required
- Valid state drivers license and a clear driving record required
- Must have reliable transportation
- Proficiency with Google Workspace preferred
- Strong written and verbal communication skills required
- Exceptional customer service skills required
Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.
- Primary responsibilities involve regular speaking listening standing walking using hands to handle or feel objects and reaching with arms.
- Occasionally the role may require sitting climbing balancing stooping kneeling crouching or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances distinguish colors maintain peripheral awareness perceive depth and make precise focus adjustments.
- The ability to drive and operate a motor vehicle on company business or on behalf of the company
EEO Statement
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability protected veteran status or any other factor protected by applicable federal state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources at .
Base Salary
$18 $19 USD
Required Experience:
Unclear Seniority
Employment Type
Full Time
