Billing and Collections Officer
Billing and Collections Officer
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Job Description
As our Billing and Collections Officer you will be responsible for working with our customers to deliver a highlevel of customer service ensuring both accurate billing and timely collections are met. You will also support our accounts payable teams at local and international level. This is more than just collections working directly with customers suppliers and internal staff a vital part of the finance team. Being involved in releasing new processes tools and procedures. Utilise your inquisitive mind to expand your skillset and be supported to grow your knowledge and career.
The position will be based in Brisbane Melbourne or Sydney
You will be responsible for:
- Investigating customer queries and disputes
- Generating customer invoices and statements
- Uploading invoices to customer portals
- Implementing and identifying process improvements
- Ensuring credit notes and discounts are appropriately treated
- Data entry and processing of customer services
To be successful in this position you will have:
- Strong alignment to NEXTDCs values
- Be motivated for success providing second to none customer service
- Curious inquisitive and open minded
- A keen eye for detail attention to all the finer details to get the job done accurately and effectively
- You enjoy the ability to work solo but enjoy the thrill being part of a collaborative team
- Strong interpersonal skills and the ability to perform under pressure
- Strong verbal and written communication skills
Qualifications :
- Excellent customer service and communication skills
- High level of accuracy and attention to detail
- Intermediate to Advanced Excel skills
- Workday or Salesforce knowledge is an advantage.
- This role is open to Australian citizens and permanent residents only.
Additional Information :
- Excellent customer service and communication skills
- High level of accuracy and attention to detail
- Intermediate to Advanced Excel skills
- Workday or Salesforce knowledge is an advantage.
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
