Digital Program Manager Customer Success
Digital Program Manager Customer Success
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Salary Not Disclosed
1 Vacancy
Job Description
As a Digital Program Manager you will be responsible for planning and executing a variety of digital program initiatives as well as managing our Community platform. You will work closely with crossfunctional teams to drive the development and delivery of engaging content training webinars and communitydriven events to support our customer base. You will partner with Customer Success leadership to align messaging with the broader team in a way that focuses on efficient and effective value delivery for customers. You will monitor and track the success of Digital Program initiatives and identify areas of opportunity to help drive program maturation over time.
Key Responsibilities:
- Digital Program Planning & : Collaborate with stakeholders to define digital program objectives scope and strategy. Plan coordinate and execute digital initiatives that align with organizational goals and customer needs.
- Community Platform Management: Oversee the daytoday operations of our Community platform ensuring a seamless user experience. Manage content updates monitor and moderate engagement and ensure community guidelines are adhered to.
- Content & Event Planning: Partner with Scale CS team to plan and execute 1tomany initiatives such as new blog posts weekly customer content training webinars and more. Work with internal teams to develop relevant content that educates engages and supports our customers.
- Peer to Peer Engagement: Drive peer to peer customer engagement with a manytomany approach that leverages various channels and techniques such as community interactions and discussion boards roundtable sessions online user groups etc. Ensure active participation and valuable insights for both customers and the company. Help shape and maintain the tone and direction of community conversations.
- Crossfunctional Collaboration: Work closely with education services marketing product and customer success teams to ensure digital programs are aligned with broader business initiatives and goals.
Qualifications :
- Bachelors degree or equivalent experience required
- 3 years of experience in digital program management community management or customer engagement roles ideally within a SaaS or technologyfocused environment
- People management experience or strong demonstrable leadership skills
- Proven track record of planning and executing digital initiatives that drive customer engagement and value
- Experience managing online community platforms (e.g. Khoros Salesforce Discourse or similar tools)
- Strong project management skills with the ability to manage multiple priorities and stakeholders simultaneously
- Excellent written and verbal communication skills with an ability to craft customerfacing content and moderate online conversations with professionalism and empathy
- Strong analytical mindset with experience using metrics to evaluate program performance and identify areas for improvement
- Collaborative and proactive approachcomfortable working crossfunctionally with teams such as customer success product marketing and services
- Knowledge of customer success principles and digital engagement strategies is a plus
- Experience hosting or coordinating webinars user groups or other customer events is a plus
Additional Information :
Insurance: Gain peace of mind with comprehensive medical dental & vision.
Exceptional 401k Match: Weve got your financial future covered. Enjoy an 80 match of the first 10 deferral up to 8K.
Unlimited Time Off: Rest and recharge on your terms. While theres no limit we recommend a minimum of 15 days off because your wellbeing matters.
Paid Parental Leave: Celebrate lifes milestones and bond with your new bundles of joy. Were there for you during those precious moments.
No Dress Code: Smart independent people like you choose what they wear.
Flexible Career: We believe in work that works for you. Get the job done where and when you work best. Its about winning at life by loving your job.
Two tickets valued up to $500 to attend events hosted by our valued customers fostering strong relationships and industry connections.
Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.
Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.
At Momentus we cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.
Momentus is an equal opportunity employer and does not discriminate based on race religion national origin age sex gender identity disability sexual orientation marital status or any other basis protected by law
At Momentus we cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.
Momentus is an equal opportunity employer and does not discriminate based on race religion national origin age sex gender identity disability sexual orientation marital status or any other basis protected by law
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
