Blessey Marine Services Inc. owns and operates one of the youngest multifaceted inland tank barge and vessel fleets in the United States.

We are in search of a IT Support Engineer for our Harahan LA location.

SUMMARY DESCRIPTION:

Handlesdaytoday IT support and problem solving primarily on Blessey Marines fleetof motor vessels and also on inhouse users computers voice & datasystems and marine electronics by performing the following duties:

SUPERVISION:

Reportsto: IT AssistantManager

Supervises: This position has nosupervisory responsibilities.

ESSENTIALJOB FUNCTIONS:

Provideworld class customer service for our shore and vessel staff at BMS.

Provideremote and handson technical support at offices and onboard vessels.

Diagnosecomputer and device problems to determine root cause of malfunction.

Documentall support tasks performed in ConnectWise and internal tools.

PerformLife Cycle management of technology equipment in offices and onboard vessels.

Performgeneral computer/printer/scanners/multifunction device maintenance and repairs.

Maintainnavigational equipment (AIS GPS Compass) and Rose Point on vessels.

Assistin providing network installation maintenance and administration.

Providecellphone and cellular network device hardware and configuration support.

Installtest and configure operating systems and authorized software as required.

Followcompany policy in copying software and documentation.

Assistall other IT teams in performing routine administrative duties as requested.

Receivetest inventory and configure technology hardware for shore and vessels.

Performpreventive maintenance and cleaning of shore and vessel equipment as directed.

Liaisewith vendors to manage equipment RMA/Warranties as needed.

Assistin setting up training and special demonstrations.

Workscheduled OnCall afterhours rotation as assigned to support 24/7/365dayoperations.

Beavailable to potentially travel up to 20 of your scheduled work time.

Supportand/or perform other IT related duties and/or project tasks as assigned.

QUALIFICATIONS:

• Must be able to read write and speak clearly in the English language.
• Transportation Workers Identification Card (TWIC) is required.
• High school diploma.
• Certification in at least one of the following areas: NMEA (MEI/CMET) CompTIA A CompTIA Network or Microsoft.
• 35 years of working experience within PC support.
• Proficient in the use of a basic multimeter wire tracing tools and Ethernet testing tools.
• Proficient in the troubleshooting and repair of various wiring technologies including coaxial CATx (Ethernet) telephone antenna basic power distribution NMEA/Serial communications and soldering and terminating associated connectors.
• Detailed knowledge of Microsoft workstation operating systems.
• Ability to solve problems and make informed decisions daily.
• Well organized and detail driven with strong interpersonal skills and initiative.
• Reliable and responsible able to respond quickly to support calls during the work week nights and weekends.
• Must be able to coordinate logistical movements involving many motor vessels to maximize use of time and minimize user down time.
• Ability to work in a team environment and the ability to teach others.
• Aptitude and desire to obtain new knowledge.
• Must be able to work independently and with little supervision.

LANGUAGE SKILLS

Abilityto read analyze and interpret general business periodicals professionaljournals technical procedures or governmental regulations. Ability to write reports businesscorrespondence and procedure to effectively present information and respond to questions fromgroups of managers clients customers and the general public.

MATHEMATICAL SKILLS

Abilityto apply concepts such as fractions percentages ratios and proportions topractical situations.

REASONING ABILITY

Abilityto define problems collect data establish facts and draw valid to interpret an extensive variety of technical instructions inmathematical or diagram form and deal with several abstract and concretevariables.

TRAVEL REQUIREMENTS:

Thisposition requires driving a vehicle as necessary to travel to vessels runningerrands and to business related outoftown trips will be required on a regular basis. Employee and/or applicant must successfullycomplete a Motor Vehicle History check and possess and maintain a current validdrivers license in their state of residence.

PHYSICAL REQUIREMENTS:

For full physical requirements please visit Marine is an Equal Opportunity Employer and Drug Free Workplace.