drjobs Salesforce Admin Support

Salesforce Admin Support

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1 Vacancy
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Jobs by Experience drjobs

2-3years

Job Location drjobs

Taguig - Philippines

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Summary of the Role:

As a Salesforce Admin Support you will be responsible for the daily management of the inbound case queue ensuring adherence to established guidelines as well as accurately reassigning account and opportunity owners and creating new Salesforce accounts. Your responsibilities will also include the crucial task of attaching correct roles to new users monthly and implementing daily SDR user mapping changes for territory alignment leveraging your 23 years of Salesforce enduser experience in updating fields managing queues transferring ownership and generating basic reports alongside your intermediate Excel/Google Sheets skills and strong English communication abilities.

What you will do:
  • Manage inbound case queue in accordance with set guidelines
  • Reassign account and opportunity owners
  • Create accounts in Salesforce in accordance with set guidelines
  • Attach correct roles to new users in SFDC each monthly
  • Implement SDR user mapping changes for territories each day
What you bring:
  • 23 years of handson experience using Salesforce (enduser level): Proficient in updating fields transferring ownership managing case queues and creating basic reports.
  • Intermediate proficiency in Excel or Google Sheets including VLOOKUPs pivot tables and basic formulas.
  • Strong written and verbal communication skills in English.

Employment Type

Full Time

About Company

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