Responsibilities
- Required to translate technical systems specifications into working tested CRM applications. This includes developing detailed programming specifications writing and/or generating code compiling datadriven programs maintaining and conducting unit tests.
- Resolves and troubleshoots technical problems which arise during the use and operation of software packages including tec
General Skills
- Experience in programming and analysis; specialized CRM software package support at the specified experience level
- Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
- Experience in structured methodologies for the development design implementation and maintenance of applications
- Experience in design code test debug and document applications
- Experience in the use of object and/or third generation language development tools
- Experience in one or more programming languages
- Experience in application design latest design patters deployment and troubleshooting
- Experience with relational and hierarchical database technologies
- Experience in the use of information retrieval packages using query languages
- Experience with one or more communications protocols
- Experience in structured methodologies for the design development implementation and maintenance of applications
- Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
- Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills
- A team player with a track record for meeting deadlines CRM Software Development Skills Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
- Knowledge and experience with specific CRM enterprise architecture methodologies design standards and tools
- Experience with middleware and gateways
- Expertise in specific tools for CRM software development
Desirable Skills
- Knowledge and experience with programming Internetready applications
- Knowledge and experience in rapid application development (RAD) methodologies
- Knowledge and understanding of Information Management principles concepts policies and practices Experience with middleware and gateways
- Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging
- Ability to provide postimplementation support and resolve any postimplementation technical issues
- Experience conducting design walkthrough sessions with project team
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
- Ability to provide user and system documentation as required
Requirements
Experience and Skill Set Requirements
Siebel Development Skills 40
- 10 years of experience with Siebel technical configuration/ design / development / integration
- 5 year of experience of Siebel integration with Adobe AEM J2EE and etc.
- 5 year of experience with Siebel EIM/EAI.
- 3 years of experience with Siebel IP18 with a focus on configuring / developing.
- Experience with Assignment Manager Business Rules Workflow Applets Views Screens Code/Scripts and related Siebel Business Layer objects.
- Experience with Siebel Tools Software and editing Siebel Web Templates.
- Experience in using Siebel Open UI specific classes and Methods.
- Demonstrated possession of Siebel 8.x or above certification.
- Experience in Siebel Open UI Architecture (Physical Model Presentation Model) and OOTB OUI file structures and limitations.
- Experience in UI integration (embedding external application in Siebel Exposing Siebel in External application)
Report Development Skills 35
- Experience in OBIEE and PowerBI report development
- Experience in HTML 5 Cascading Style Sheet JQuery and JavaScript
- Working knowledge of Open UI ConceptsPM PR Manifest File and Mapping files
Soft Skills 20
- Strong communication skills; both written and verbal
- Ability to develop and present new ideas and conceptualize new approaches and solutions
- Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
- Demonstrated ability to work with functional and technical teams Demonstrated ability to participate in a large teams and work closely with other individual team members
- Proven analytical skills and systematic problem solving
- Strong ability to work under pressure work with aggressive time lines and be adaptive to change
- Displays problem solving and analytical skills using them to resolve technical problems
Public Sector Experience 5
- Experience with Siebel modules such as Public Sector CRM Contracts Lead Management Partner Public Sector Partner Portal Campaign Management Marketing Resource Manager and Public Sector eService would be an asset
- Experience with Grants Management would be an asset.