Second Line Support Engineer
Second Line Support Engineer
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Job Description
Second Line Support Engineer Join Us in Powering Smarter Healthcare
Are you someone who thrives on solving complex challenges Do you take pride in delivering exceptional customer support If so you might be the perfect fit for our Second Line Support Engineer role at Ascom.
As a key member of our Customer Care team youll play a vital role in supporting our clients by resolving escalated issues and ensuring a seamless user experience with our technology.
What Your Day Will Look Like:
Investigating and resolving advanced customer incidents by troubleshooting researching and collaborating with your team.
Responding promptly and professionally to assigned support cases.
Performing technical tests and validations based on established protocols.
Communicating with customers and internal teams to gather details and offer effective solutions.
Driving process improvements and contributing to ongoing service enhancements.
Why Join Ascom
At Ascom youre more than just a team memberyoure part of a purposedriven organization that values your growth and contributions.
Career growth opportunities: Advance through learning and development programs internal mobility and participation in global and local projects.
Technology with impact: Work on solutions that are transforming healthcare and making a real difference in peoples lives.
Strong community: Many of our team members have been with us for 20 yearsa testament to the culture and opportunities we offer.
About You
You have a tertiary qualification in Engineering Electronics IT or a related field along with solid experience in technical support. Experience in healthcare or telecommunications is a big plus.
Youre a problemsolver a strong communicator and someone whos passionate about making a difference through technology.
Who We Are
Were Ascom a global leader in Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland and operating in 18 countries weve been innovating for over 160 yearsempowering healthcare professionals with the tools they need to care for their communities.
Ready to make an impact
Lets create smarter healthcare together.
Employment Type
Full Time
