Network Administrator
Network Administrator
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Job Description
Position Title: Network Administrator
Location: Acheson Edmonton. Alberta
Department: IT Operations & Support
Travel Required: 1520
Position Type: Full Time (work 35 hours a week)
Subject Line: Network Administrator
ROLE AND RESPONSIBILITIES
Network Administrator provides network computer storage telephony and enduser support using superior customer service in a corporate IT environment. Supports IT Infrastructure local and wide area networks across the organizations multiple facilities either remotely via onsite personnel outsourced IT or site visits. Supports endusers of all skill levels via phone email remote access or in person. Provides solutions in a timely manner documenting all issues and resolutions.
- Provide investigation and diagnosis of escalated unresolved issues as appropriate
- Actively monitor and respond quickly to incoming IT Service Requests
- Log incidents and service requests and maintain relevant records:
o Identify and classify incident types and service interruptions
o Record incidents cataloging them by symptom and resolution
- Deploy & maintain PCs and associated peripherals Smartphones Printers Video Conferencing Equipment etc.
- Install configure and upgrade PC software
- Perform Daily IT Infrastructure Health Checks and report findings
- Assist with onboarding & offboarding of users
- Keep inventory of all equipment software and license users
- Contribute to the creation and updates of support documentation SOPs etc.
- Perform regular Endpoint and Infrastructure Patching
- Support the configuration deployment monitoring and maintenance of LAN/WAN network connectivity firewalls security systems storage and server hardware and software in a multisite corporate network environment
- Experience installing maintaining and optimizing wireless networks
- Experience configuring and maintaining VMware environments
- Experience configuring and maintaining Citrix environments
- Investigate diagnose and remediate Cyber Security Incidents
- Other duties as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Successful completion of a two 2 year postsecondary program and/or related equitable experience with a focus on Information Technology
- 10 years minimum experience in corporate IT or managed IT services environment
- 8 years minimum experience in handson network administration role supporting multisite LAN/WAN environments
PREFERRED SKILLS
- Configure device operating systems including Windows Mac Linux Chrome OS Android and iOS and administer clientbased as well as cloudbased (SaaS) software
- Troubleshoot and problem solve core service and support challenges while applying best practices for documentation change management and scripting
- Support IT infrastructure and networking environment
- Configure and support PC mobile and other hardware
- Implement data backup and recovery methods and apply data storage and management best practices
- Cyber Security skills vulnerability assessment penetration testing Security Incident triage
- Holding relevant Industry Certifications such as A Network Security CCNA/CCNP MSCE/MCSA CCCA/CCEE VCP/VCAP Microsoft Azure Administrator (AZ104 is desirable
- Experience with one or more CSPs such as AWS Microsoft Azure & GCP is desirable
- Experience with SASE MDM and Microsoft Intune are desirable
- Critical thinking
- Good written & verbal communication
- Active listening
- Conflict resolution
- Teamwork
- Time Management
- Knowledge of current ITIL best practices
ADDITIONAL NOTES
This is a fulltime role based 35 hours per week Monday through Friday 08:00 to 17:00 MT excluding holidays along with support outside of these hours for critical operations and support situations as they arise.
Employment Type
Full Time
