Nodal Officer
Nodal Officer
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Job Description
We are looking for:
Payoneer is looking for a Nodal Officer to join our extremely fastgrowing global Fintech business. The ideal candidate will be comfortable in a fastpaced multitasking and high energy environment.
Location
Bangalore India
What you will be spending your time on:
- Oversee and ensure that an effective customer grievance resolution mechanism is in place in accordance with relevant regulations and laws and provide day to day support on decision making in complaints which are complicated in nature.
- Serve as the final escalation point for unresolved complaints to ensure fair and timely resolution and be the appointed Nodal Officer.
- Develop and implement a comprehensive compliance program to meet nonAML regulatory requirements issued by RBI and other relevant authorities including but not limited to validating policies around outsourcing and complaints handling.
- Maintain oversight of nonAML compliance requirements specific to Indialicensed Payment Aggregators and Payment Collection Banks (PACBs) including outsourcing arrangements.
- Work with APAC Regulatory Counsel to monitor updates to nonAML regulations and work with the relevant departments to identify gaps provide actionable recommendations and implement measures to ensure continued compliance.
- Work closely with internal teams to build our processes to support ERM outsourcing compliance consumer complaints and regulatory reporting.
- Coordinate and ensure timely submissions of reports/data/filings for RBI and other regulators and to ensure correctness of the reports submitted.
- Identify regulatory challenges and changes relating to payment services products to ensure these are addressed and implemented in a timely manner.
- Liaise with key internal (e.g. Legal Risk MLRO etc) and external (e.g. Regulators advisors vendors partners etc) stakeholders as required.
- Serve as the main point of contact for the RBI and other regulators for nonAML matters.
For this role you will need:
- Bachelors degree with relevant work experience (e.g. appointment as the Nodal Officer of other payment companies)
- 810 years of financial experience in complaints handling and regulatory compliance preferably with a strong understanding of RBI regulations and financial services compliance in India
- Strong negotiation skills
- Strong professional presence to support regular interactions with senior management
- Able to work in a fastpaced deadlinedriven environment
- Excellent interpersonal verbal and communication (including presentations) skills
- Proficient computer skills especially Microsoft Office applications
- Experience in dealing with Indiabased regulatory bodies
- Excellent organizational and communication skills to effectively liaise with regulators and internal stakeholders
- Ability to monitor and interpret regulatory changes and implement appropriate compliance measures
Who we are:
Payoneer (NASDAQ: PAYO) is the worlds goto partner for digital commerce everywhere. From borderless payments to boundless growth Payoneer promises any business in any market the technology connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the worlds leading brands Payoneer offers a universe of opportunities open to you.
#LIPS1
Required Experience:
Unclear Seniority
Employment Type
Full Time
