Jr Collections Specialist
Jr Collections Specialist
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Job Description
Join as a crucial member of Fresh Prints Finance Team (Remote Working)
Hi this is Arpana one of the founding members of Fresh Prints. In December 2016 I came across a job post on Naukri fromJacob Goodman one of the coowners of Fresh Prints. They were looking for someone to lead their Operations team in India. The post had already been taken down but I decided to send Jacob an email anyway. To my surprise he replied and soon I found myself stepping into what would be a lifechanging opportunity.
During the interview process it became clear just how new everything was. There was no office no payroll system no established infrastructure at all.But what struck me was Jacob and Joshs unwavering belief in the vision they had for Fresh Prints.
They didnt have all the answers but their passion was contagious and I knew I wanted to be part of building something from the ground up.
So I jumped in. I found an office figured out payroll and brought in my childhood best friend to help get things off the ground. There were so many unknowns in those early days but thats exactly what made it so exciting.
I had the chance to wear multiple hats solve problems on the fly and help build something tangible. What started as a team of two quickly grew and over the next few years we scaled operations across Finance Tech and Marketing.
As the first employee of Fresh Prints India Ive been lucky enough to help shape this company from its earliest stages. After a short break to have my daughter I returned to lead HR and recruiting. Weve gone from a spy startup to a team of 400 people across three countries. But the truth is even with all that growth we know its still day 1.
One of the things Im most proud of is how we made it through COVID19 together. I still remember March 15 2020Josh our coowner and CEO sent an email to everyone announcing that the office was shutting down indefinitely. Just like so many people around the world we were suddenly isolated from the routines and connections we relied on. We were nervous and found ourselves staring down a financial cliff.
In a matter of weeks we went from milliondollar months to zero revenue. All universities closed. All events stopped.
But wed been planning for the worst for years. From day 1 we knew wed have to make our balance sheet a strength. We figured negative events were inevitable and our stress test was to always make sure we could operate for at least year of 0 revenue without making layoffs. When Covid hit we were scared but felt prepared.
And as we struggled to adapt something unexpected happenedwe pivoted. As PPE demand soared we initially hesitated but then realized this was exactly what the world needed.Shifting from tees to PPE wasnt just a business decision; it was about showing up in a way that mattered.The entire team rallied behind the idea and our adaptability and speed helped us keep going.
While so many companies were just trying to survive Fresh Prints not only made it but even grew. It wasnt easy but this experience showed me how deeply committed we are to each other and our mission. The grit and determination we built in those tough times that willingness to adapt and keep each other steadyits what defines us today.
The opportunities that were available to me when I joined as the first employee are still here today!In fact theyrebiggernow than ever. Were at an exciting point in our journey and were looking for people who want to have a massive impact on the next chapter of this story.
If youre someone who sees opportunity and isnt afraid to chase it this is the role for you. Were looking for someone with the entrepreneurial drive to take ownership challenge the norm and help us build something that lasts.Fresh Prints is a place where there are no limits. If youre someone who likes running at challenges head on this is the role for you. If youre looking for a clear set of instructions this role isnt.
If our story resonates we want to hear from you!
Heres more about the role:
As a member of our Finance Team youre going to have wideranging responsibilities and goals. However your primary focus will be to manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue.
On a daytoday basis this means:
- Following up with customers on open and overdue invoices
- Handle case escalations and complex invoices
- Coordinating with Universities Student organizations and companies on invoice payments
- Tracking and reporting on overall collections metrics
- Applying check and Venmo payments to invoices
- Taking card payments over the phone
- Applying discounts and refunds to invoices
- The Unknown were always looking to find new ways to improve and we also want you to take ownership of projects you think can add value
Requirements
- 1 years of experience in the Finance/Collections/Accounts Receivable field
- Excellent communication skills and proficiency in English are a must
- Customer centric
- Good problemsolving skills
Personal Attributes
- Proactive: You believe its always on you to make sure anything you do is a success.
- In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
- Goaloriented: Youre incredibly ambitious. Youre dedicated to a longterm vision of who you are and where you want to go.
- Open to change: Youre inspired by the endless ways in which everything we do can always be improved.
- Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
- Super attentive to detail: You have an eagles eye for detail and can catch any mistake within seconds.
Compensation & Details
- Salary: $480 USD per month
- Work Location: Remote
- Working hours are from Monday Friday 6:30 PM to 3:30 AM IST
Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds ages LGBTQ and those with disabilities to apply.
Required Experience:
Junior IC
Employment Type
Full Time
