Customer Experience Specialist

Customer Experience Specialist Pittsfield MA

Intertek a leading provider of quality and safety solutions to many of the worlds toprecognized brands and companies is actively seeking a Customer Experience Specialist to join our Plastics Testing Lab at Pittsfield MA. By joiningIntertek your contributions will be valued as we continue to helpthe worldBuildBackEverBetter.

Interteks Transportation Technologies team offers Total Quality Assurance expertise delivered consistently with precision pace and passion enables our customers to power ahead safely. Our automotive battery and energy storage and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality safety sustainability and performance standards.

What are we looking for

This position is responsible for providing sales support to a specific operating unit or set of operating units.

Salary & Benefits Information

The base wage or salary range for this position is $22.00 to $27.00 per hour. Individual compensation packages are based on a variety of factors unique to each candidate including skill set experience qualifications and other jobrelated reasons.

In addition to competitive compensation packages when working with Intertek you can expect benefits including medical dental vision life disability 401(k) with company match generous vacation / sick time (PTO) tuition reimbursement and more.

What youll do:

• Respond to all inbound quote requests. Log information into CRM as required.
• Communicate with clients to ensure requests are understood and responded to in a timely manner.
• Generate pricing for quote requests utilizing provided pricing tools and/or deliver quotes to customers.
• Develop standard pricing tables and/or proposal templates.
• Followup on outstanding quotes as needed.
• Followup on aged accounts regarding potential business as needed.
• Perform research regarding quote loss report data to leadership and track and make notes accordingly.
• Assist leadership with assembling reports/presentations.
• May be assigned to manage designated accounts.
• Perform other duties as assigned.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the abovedefined duties.

Minimum Requirements & Qualifications:

• HS Diploma or GED required.
• 1 years of customer service or sales experience.
• Ability to effectively articulate capabilities in a variety of formats to a variety of audiences.
• Must have superior interpersonal skills.
• Model Interteks 10X Energies at all times within the work place practicing business the right way
• Be aware of and adhere to safety practices and policies to ensure your own safety as well as the safety of others who may be affected by your actions at work
• Ability to work in fastpaced multitasking environment with shifting priorities and demanding deadlines
• Must be detailedoriented and able to effectively prioritize and organize workload with efficient time management
• Ability to communicate and interact effectively in verbal written and presentation formats
• Must possess the fundamental technical and administrative skills required to perform the job duties
• Must be customer focused and quality driven
• Ability to travel as business needs dictate

Preferred Requirements & Qualifications:

• Bachelors Degree in Marketing Sales Communication or Technical field

Intertek Total Quality Assured

Intertek is a world leader in the Quality Assurance market with a proven highquality business model and a global network of customerfocused operations and highly engaged subject matter experts. With passion pace and precision we work to exceed our customers expectations while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drugfree workplace. As a condition of employment certain positions may be required to pass a preemployment drug test based on the type of work that will be performed.

Interteks Commitment

Intertek promotes a culture where motivated customeroriented employeescan flourish experience professional fulfillment and reach their highest potential. With passion pace and precision we work to exceed our customers expectations while engaging with our employees to be 10X in their performance and professional growth.

We Value Diversity

Intertek believes thatour peopleare our strongest tool for is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard toequal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation or who need assistance applying please call(option #5 to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.