Systems Engineer

TITLE: SYSTEMS ENGINEER

STATUS/FLSA: Fulltime / Exempt

PAY SCHEDULE/GRADE:

DIRECT REPORTS: Fulltime:

SUPERVISOR: Sr. Systems Engineer

TERMS OF EMPLOYMENT: 240 Days. Salary determined by schedule set by the Board.

EVALUATION: Performance of the job will be evaluated annually by the Sr. Systems Engineer

GENERAL DESCRIPTION

The purpose of this classification is to perform a wide variety of IT support duties ranging from simple desktop and peripheral support to addressing complex server and network issues. Responsible for providing administration and tier 3 support for technology systems and serving as project manager and first contact for escalated tier 3 support cases.

ESSENTIAL DUTIES

1)Provide tier 3 engineering support and expertise for technology support cases escalated by technology support technicians.

2 Perform the installation configuration and maintenance of local area network (LAN) and wide area network (WAN) hardware which includes routers switches firewalls web filters load balancers network access controllers and other network appliances for the network.

3 Investigate design develop implement evaluate and maintain wireless network infrastructure and wireless networking projects to support one to one computing.

4 Develop and document technical processes and procedures for technicians and end users to use in support for new systems and new technological initiatives.

5 Perform maintenance and troubleshooting related to all centrally managed systems

6 Investigate design develop implement evaluate and administer Voice over IP phone systems network infrastructure and VOIP projects.

7 Provide expertise and training for all technology support staff including computer technicians and school facilitators.

8 Assist Sr. Systems Engineer with maintaining licensing and inventory of all centrally managed systems.

9 Assist Sr. Systems Engineer with implementing and updating District security strategies and equipment including backups updates and Disaster Recovery Plans.

10 Remain knowledgeable of current industry trends and their potential effect on District technology services.

ADDITIONAL DUTIES

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Provide 24/7 support and uptime for enterprise systems.

Install maintain patch and upgrade network instructional and operational enterprise software.

Performs other duties as directed.

KNOWLEDGE SKILLS AND ABILITIES

Knowledge of network equipment and infrastructure including firewalls WAN optimization switches routers cabling and processes; Knowledge of servers and centrally managed hardware and software including Operating systems databases Email services Virtualized Environments storage arrays backup systems cloud software and services; Ability to lead and mentor others; Ability to communicate effectively orally and in writing; Knowledge of District processes operations and policies; Knowledge of State and Federal regulations protocols and procedures; Good interpersonal and organization skills; Ability to multitask effectively. Knowledge of scripting and scripting languages are helpful.

TOOLS AND EQUIPMENT USAGE

Use computers for data entry; or handle use or repair handheld power equipment or light machinery; Use computers for word processing spreadsheets PowerPoint presentations or custom applications; Use develop or repair electronics or complex software hardware or network systems; operate install test or inspect heavy or complex machinery; Supervise the activities of those operating or repairing complex machinery or technology systems; Interpret policy and establish methods and procedures for acquiring installing testing operating or repairing machinery or technology systems; Establish policy for the acquisition installation testing operation and maintenance of machinery or technology systems; Establish longrange plans and programs for capital improvements major construction projects or new technology systems.

EDUCATION: Completion of a Bachelors degree Information Technology preferred

EXPERIENCE:5 years. Experience may be submitted for education

LICENSES:Required Microsoft Certified Solutions Expert

CERTIFICATIONS:PREFERRED: ITIL Certification; Project management certification; Cisco Certified Network Associate/Professional Certification; VMWare Certification