Senior Desktop Design Engineer - Specialist 2
Senior Desktop Design Engineer - Specialist 2
Posted on :
16-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-04-2025
Job Description
Client Name: City of New York
Start Date:June 3 2025
End Date:September 30 2025
Contract Length (in weeks): 18
SCOPE OF SERVICES
TASKS:
- Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines;
- Activities require interaction with application software and operating systems ensure they perform to agency specified standards;
- Provide design engineering services on medium high and complex issue for Desktops VoIP support telecommunication Video Conference Internet access Enterprise Email/Calendaring network security as well as the entire Microsoft Office suite including Office 365;
- Provide tier three escalation support when needed;
- Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.
- Provide documentation knowledge transfer and training as assigned;
- Make recommendations on appropriate hardware software and policy based on user needs and agency standard based availability of hardware/software and/or budgetary considerations;
- Perform special projects and initiatives as assigned.
- Maintain Client Management System SCCM for all supported domains DOITT/OTI CSC and FJC
- Manage and troubleshoot multiple physical Microsoft Windows Desktops.
- Provide Windows Desktop administration for physical Windows hosts at various locations.
- Perform proactive monitoring to identify potential issues and/or problems and provide resolution.
- Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical onpremises hosts
- Maintain Client Management Systems SCCM (both) Workspace One (portable hosts) Nerdio Management Plane (Azure/virtual)
- Provide support to resolve complex technical operational problems.
- Provide Windows Desktop administration for all physical portable and virtual Windows hosts at various locations.
- Maintain and update Azure Windows Virtual Desktops host pools add virtual memory CPU and storage when needed.
- Diagnose and document problem resolution provide Root Cause Analysis if needed.
- Continuously research test and implement improvements to clients Windows Desktop Environment and related systems policies and components
- Assist in the maintenance of the Windows desktops including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle
Requirements
MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not have the mandatory skills will not be considered
MUST HAVE 8 YEARS EXPERIENCE
- Expert proficiency with Client Management Systems like SCCM Workspace One and Nerdio.
- Deep working knowledge and experience with Windows software hardware and system administration.
- Experience with vulnerability management and security compliance.
- Working knowledge of policy management via GPO and CSP
- Excellent troubleshooting skills / ability to investigate problems and perform RCA
- Experience researching designing and implementing Windows Desktop Design standards
DESIRABLE SKILLS/EXPERIENCE:
- Experience with software and patch packaging
- Experience with scripting languages.
- IT automation concepts monitoring and software metering
- Experience creating and deploying MSIX packages
- Experience creating custom queries collections and reports.
Required Experience:
Senior IC
Employment Type
Contract
Key Skills
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