Reservations Specialist
Reservations Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Who we are
Our Hotels
We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. which is an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity. When submitting your application please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
Reference
Hotel
The Beverly Hills Hotel
Division & Department
Corporate Office Contact Centre
Job Title
Reservations Specialist
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Reservations Specialist you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.
What youll get
As a Reservations Specialist at The Beverly Hills Hotel here are just some of the great benefits you will receive:
Complimentary stays with breakfast included in all 10 Dorchester Collection hotels stay once a year at each hotel!
50 off at bars and restaurants within all of our Dorchester Collection hotels
World class development opportunities (Service Excellence Training Diversity Equity Inclusion & Belonging Trainings Monthly Lunch & Learns)
Social events throughout the year including Quarterly Employee Appreciation Day events Quarterly Employee Awards Annual End of Year Gala
Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
Exclusive Access to a discount platform featuring 1000s of retailers
Competitive Medical Dental Vision Benefit
As a Reservations Specialist at The Beverly Hills Hotel your compensation will be $27.25 per hour.
What youll do
Youll love what you do and take pride in delighting our guests:
You will be responsible for assisting guests with their enquiries about reservations for all our nine hotels of the Collection. This will include process all bookings via telephone and email and follow up activities related to reservations aspects to ensure our guests receive nothing but the best experience.
Youll also need to be persuasive and engaging in order to close the sale over the phone and/or via email
Prioritization is another key skill: as a reservations specialist you will be skilled at multitasking and are able to adapt in a fastpaced environment in order to meet time of response targets.
Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Reservations Specialist youll have the opportunity to bring these to life and continue to create our legacy.
Dorchester Collection uses various systems in order to deliver the best service to our guests. Being able to quickly adapt to new technology is a an essential part of this role.
The items shared are the essence of a day in the life of a Reservations Specialist but well make sure you are provided with specifics on how we care for our Collection. The operational hours of work are shiftbased and may be subjected to change. These currently set as:
Monday to Friday: 07:00 22:00
Saturday and Sunday: 08:00 20:00
What youll bring
Youll bring your unique personality and passion to the role and the team.
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
English is the primary language used in our hotel. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of the French Italian or Arabic spoken and written is preferred but not essential.
Job Location
USA
Location
Required Experience:
Unclear Seniority
Employment Type
Full-Time
