ITIL Specialist
ITIL Specialist
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$ 104000 - 166000
1 Vacancy
Job Description
Responsibilities
We are seeking an experienced ITIL Specialist to join our team. The candidate will play a crucial role in driving IT service management excellence by providing deep expertise and guidance on ITIL best practices. The successful candidate will have the ability to design implement and optimize ITIL processes across our organization ensuring improved service delivery and operational efficiency.
Key Responsibilities:
- Lead the design development and implementation of ITILaligned processes across IT service management (incident management change management problem management service request fulfillment etc..
- Provide expert advice on ITIL processes frameworks and methodologies to senior management and teams.
- Drive continual service improvement (CSI) initiatives to enhance the effectiveness and efficiency of IT service management.
- Deliver training and workshops on ITIL processes and principles to team members and stakeholders at all levels.
- Ensure adherence to ITIL practices and policies as well as compliance with industry standards and regulatory requirements.
- Work closely with the tools team to evaluate recommend and optimize IT service management tools that align with ITIL standards.
- Assist with major incident management and problem resolution ensuring root cause analysis and prevention of recurrence.
- Collaborate with crossfunctional teams including IT operations service desk and project management to ensure seamless delivery of IT services.
- Define and track key performance indicators (KPIs) and metrics to measure the effectiveness of ITIL processes.
*Position is contingent upon Spring 2025 award*
Qualifications
Required Qualifications:
- TS/SCI with Polygraph level clearance is required.
- BA/BS and 8 years of experience; Masters and 6 years of experience; an additional four years of experience may be considered in lieu of degree.
- Indepth knowledge of ITIL frameworks and best practices including service design transition operation and continual service improvement.
- Strong problemsolving and analytical skills excellent communication and presentation abilities and the ability to drive change and influence stakeholders.
- ITIL Expert or ITIL Master certification.
Desired Attributes:
- Additional IT service management certifications (e.g. ISO 20000 COBIT Six Sigma).
- Familiarity with ITSM tools such as ServiceNow BMC Remedy Cherwell etc. is highly desirable.
- Strong leadership and mentoring abilities.
- Ability to work in a fastpaced evolving environment.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
