Audio Visual Analyst

COVID 19 OnCampus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

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Job Summary

A Brief Overview

Reporting to the Director Infrastructure & Operations Smith School of Business the Audio Visual Analyst is the subject matter expert responsible for the installation maintenance troubleshooting and support of complex AV systems and infrastructure including control systems projectors cameras lecture capture audio processors microphones and video conferencing solutions. The incumbent will develop solutions to recurring issues while ensuring the reliability of the technology is varying settings including classrooms meeting rooms student spaces and event spaces at both Kingston and Toronto locations. This position maintains close working relationships with the Smith Video Conference Services team and Central Queens Digital Classrooms team. The Audio Visual Analyst completes frequent training and obtains the latest industry certifications from Crestron Netgear AVIXA QSC CompTIA etc.

The Audio Visual Analyst is responsible for researching emerging AudioVisual technologies and will propose and implement system upgrades or integrations to improve teaching and learning experiences. The incumbent leads the selection and adoption of multimedia educational technologies and provides ongoing training to staff and faculty on available technologies and their use. This position is responsible for developing detailed technical documentation and managing asset/inventory records.

This position develops and documents standard operating procedures to support the use of online educational technologies. This position provides ongoing training to other multimedia development staff on the available technologies and their use. This position recommends evaluates and leads implementation of streaming infrastructure upgrades. This position also establishes and implements video infrastructure maintenance routines.

Job Description

What you will do

• Acts as the subject matter expert in the selection and adoption of multimedia educational technologies.


• Provides ongoing training to other multimedia development staff on the available technologies and their use.


• Recommends evaluates and leads implementation streaming of infrastructure upgrades.


• Coordinates the development production schedule and implementation of online education technologies including audio video and graphic materials.


• Recommends creates and implements course content including audio video and graphical materials.


• Trains faculty and staff in the use of multimedia and educational technology tools.


• Establishes and implements video infrastructure maintenance routines.


• Other duties as required in support of the department and/or unit.

• FourYear Bachelor Degree or equivalent. In addition requires trade certification qualification or ongoing learning to remain ahead of changes in technology or emerging fields.

• More than 3 years and up to and including 5 years of experience.
• Experience with communication protocols hardware and real time operating system programming considered an asset (e.g. IP TCP POP3 etc..


• Experience in graphic design and production with a familiarity of graphic/multimedia design tools and technologies considered an asset (e.g. Photoshop Illustrator Flash ProTools AfterEffects etc..


• Experience in integration technologies methods and capabilities considered an asset (e.g. REST SOAP API etc..


• Experience in sound design and audio postproduction tools and technologies considered an asset (e.g. Wwise FMod).


• Experience with operating systems technologies considered an asset (e.g. Linux OS Windows OS AD Forests Domains Trusts DNS DHCP Group Policy and Organizational Units VMware VM backups tools etc..


• Experience working with managed and virtual desktop technologies considered an asset.


• Experience in general IT infrastructure with a focus on installation configuration and maintenance of IT systems software and hardware considered an asset.

• A related IT administrator/developer/architect certification is considered an asset.


• A PMP (Project Management Professional) certification considered an asset.

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.


• Provide effective consultation and advice on nonstraightforward and/or complex issues.


• Interaction with others requires interpersonal skills and the ability to understand and influence.


• Adapt messages to meet the different needs of different audiences.


• Builds relationships trust and credibility.


• Prioritize and distribute work to deliver objectives on time and to the highest standard.


• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.


• Actively participate in project team meetings and develop individual and unit project plans.


• Lead procedural or technological change within a unit.


• Identify opportunities to improve the effectiveness and efficiency of work processes.


• Seek information and input to fully understand the cause of problems.


• Appropriately assesses risks before making a decision.


• Contribute to the creation and evaluation of possible solutions.


• Take action to remove obstacles and address problems before they impact performance and results.


• Apply equity diversity accessibility inclusion and Indigenization considerations to decision making and planning.


• Promote a work environment that is free from sexual violence harassment and discrimination and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .