IT Coordinator
IT Coordinator
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Job Description
We are looking for an IT Coordinator. We hope you will consider joining our team.
The Information Technology Coordinator supports Grand Central Bakery systems by responding to enduser requests for assistance by phone email and ticketing systems. The Information Technology Coordinator troubleshoots and resolves basic computer application system device access or performance issues. The Information Technology Coordinator uses established processes and procedures to document track and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research troubleshoot and deliver solutions. Advises users on the methods steps and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices set up user profiles or reset passwords. Fulfills all service level standards for response time and quality. May require an associate degree. The Information Technology Coordinator maintains strict confidentiality at all times has change and learning agility and follows Grand Central Bakerys 3 Steps to Giving Great Service.
Location:2249 NW York St. Portland OR 97210
Rate of Pay:$28.00 per hour
Schedule:Fulltime scheduled 45 days a week. Must be available to work weekends and holidays and keep open availability for scheduling. Primary schedule would be WedSat but would change on occasion depending on special projects.
Knowledge Skills Abilities:
- 1 or more years of technical support experience such as a help desk or IT assistant position required.
- 2 or more years customer service experience required; food and beverage retail experience preferred.
- Intermediate to advanced computer skills including experience using Microsoft Office Suite including MS Word Excel Outlook PowerPoint and specialized database systems or comparable software required.
- Intermediate level of computer operating systems hardware software and networking experience preferred.
- Experience in an ERP or Point of Sale (POS) system preferred
- The ability to prioritize organize and communicate effectively and professionally is required
- Ability to maintain composure in stressful or ambiguous situations required
- Ability to maintain confidentiality of information at all times required
- Must be at least 18 years old
- Ability to read write and speak English required; English/Spanish bilingual preferred
- Has and maintains a valid Oregon or Washington drivers license with 5 years of driving experience and a driving record acceptable to Grand Central Bakery. Follows policies and procedures in the Driver Safety Manual at all times. Must pass a company administered driving test.
- Due to this position being located in a food production facility this position is required to maintain a valid Food Handlers Card at all times.
- Provides technical support for software systems including the Square POS Restaurant365 Global Bake FMX Brivo and website editor. Work directly with technology vendor(s) to resolve problems find solutions and discover new functionality to benefit Grand Central Bakery teams.
- Partners with outsourced technology services company to coordinate timely response to help desk tickets including new user setup user deactivation and password resets.
- Provides onsite support by installing hardware training staff and coordinating with technology vendors. As instructed purchases coordinates set up and installs technology hardware.
- Supports database updates and organization as needed for all the systems that Grand Central Bakery uses to operate. Creates and maintains data in spreadsheets runs canned and ad hoc reports as requested. Provides database management support configuration cleanup product updates audits and more as needed
- Tracks hardware assets utilizing various databases maintains inventory lists replacement schedules and work lists.
- Creates howto guides instructions and documentation for endusers. Provides training to end users using external materials and internally created tools.
- New item setup price updating and template maintenance for company systems.
- Responds to basic retail customer emails triages customer phone calls answers questions processes retail customer refunds and escalates issues as needed.
- Contributes to the training of team members.
- Coaches team members on the floor.
Company Overview
Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation Grand Central Bakery is part of a global movement of organizations using business as a force for good.
Pay Transparency
Grand Central Bakery complies with applicable pay transparency laws in the locations where it does business. All job postings include the rate of pay for the position. For positions that have a range the full range will be listed along with the expected starting compensation.
Benefits
Grand Central Bakery offers outstanding employee benefits as part of our total compensation package including health insurance an employer paid Healthcare Reimbursement Account (HRA) for insured employees paid time off a 401k with match employee discount and bread! Check out our career page for information about our benefit offerings. Employment Opportunity
We are committed to a policy of equal employment opportunity and strive to create a work environment of respect trust collaboration and cooperation. It is the policy of Grand Central Bakery to maintain a workplace free from discrimination on the basis of race color religion creed sex sexual orientation gender identity or expression national origin physical sensory or mental disability age marital status military or veteran status family relationship your or your familys genetic information or status in any other legally protected group. We expect each employee to embrace and apply these principles of equal treatment to each other and to our customers.
Know Your Rights EEOC
email with questions or requests for accommodation.
Required Experience:
Manager
Employment Type
Full-Time
