Strategy Operations Associate Transcription
Strategy Operations Associate Transcription
Posted on :
16-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-04-2025
Job Description
About FilevineFilevine is forging the future of legal work with cloudbased workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastestgrowing technology companies in the country by both Deloitte and Inc.
Our MissionFilevine is building the seamless intersection between legal and business by creating a worldclass platform to help professionals scale.
Department: DepositionsDepositions Group is a fastpaced organization within a growthstage company. Those who thrive in this organization are dynamic fastmoving and have a bias for action.
Job SummaryWe are seeking a dynamic and versatile individual to join our Depositions Team Transcription Ops team. As the lead of strategic planning and community engagement for our thirdparty contract transcriptionists you will be responsible for fostering a vibrant and engaged community on our platform and oversee daytoday operations. Your primary focus will be on building relationships managing communications and driving user engagement. You will play a pivotal role in shaping the culture and atmosphere of the community ensuring it remains inclusive supportive and conducive to growth.
Responsibilities:
- Oversee onboarding and engagement for our gig contract transcriptionists including facilitating training granting access to systems and providing necessary resources and guidance.
- Lead our gig contract transcriptionist recruitment process including sourcing screening interviewing and integrating new candidates to the team.
- Manage communications related to transcription ensuring clear and timely communication regarding expectations best practices deadlines and principles.
- Analyze trends in client orders to forecast demand and ensure adequate supply and staffing levels to meet operational needs.
- Develop and nurture the Transcription community by monitoring and promptly responding to concerns and questions resolving adhoc issues facilitating feedback and creating additional communitybuilding opportunities.
- Develop onboarding and community engagement strategy to maintain quality and scalability.
Qualifications:
- 25 years of experience within a fastgrowth operationallyintensive company.
- Outstanding communication skills youre a polished communicator who enjoys meeting and building relationships with a diverse group of people. You are energized by teaching and mentoring others cultivating a dynamic learning environment
- Analytical experience (preferably SQL Microsoft Excel)
- Exceptional organizational skills you excel at managing multiple tasks concurrently and coordinating complex scheduling
- Adaptability you thrive in environments of change adeptly navigating ambiguity and embracing new challenges.
- Creative problem solver you are not afraid to change the status quo.
- Accountable owner you have the ability to drive projects from conception to completion.
- Strong interest in the legal / legaltech industry.
- Nice to have: Experience working with independent contractors and/or gig workers.
Required Experience:
IC
Employment Type
Full-Time
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