Technical Support Engineer
Technical Support Engineer
Posted on :
16-04-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Technical Support Engineer
Location: Hyderabad India Experience: 3 to 5 Years
Looking for Immediate joiners only.
Position Overview
We are seeking an experienced Technical Support Engineer to join our Hyderabad team. In this role you will leverage your expertise in scripting troubleshooting and cloud technologies to manage and resolve complex customer issues on the ServiceNow platform. You will play a pivotal role in delivering exceptional support driving process improvements and enhancing customer satisfaction.
Primary Skills
Proficiency in one or more scripting languages:
JavaScript
Python
Perl
Unix Shell
Windows Shell
: Advanced knowledge of:
TCP/IP HTTP SSH protocols
Firewalls load balancers and port configurations
Systems: Expertise in:
Linux/Unix
Microsoft Server
Programming: Strong understanding with Java preferred.
: Handson experience in diagnosing and resolving performance issues using tools like heap dumps and thread stacks.
Secondary Skills
Systems:
Proficiency in RDBMS like MySQL and Oracle.
and Virtualization:
Familiarity with VMware AWS Azure and Event Management Systems.
Applications Stack: Comprehensive understanding of web application components.
Knowledge: Familiarity with ITSM or ITIL frameworks.
Key Responsibilities
Serve as a Customer Advocate providing expert support for ServiceNow users and administrators.
Troubleshoot and resolve complex technical issues while ensuring root cause analysis.
Automate repetitive tasks using scripts and develop solutions for faster troubleshooting.
Maintain technical expertise in assigned product areas to offer effective support.
Share knowledge through mentoring training and documentation initiatives.
Suggest and implement process and product improvements.
Manage customer expectations effectively ensuring high satisfaction levels.
Collaborate with global teams and contribute to strategic initiatives.
Create and maintain detailed knowledge base materials to empower customers.
Qualifications
Experience: 3 to 5 years in Technical Support or a related field.
Technical Expertise: Proven skills in scripting networking and operating systems.
Communication: Exceptional verbal and written communication skills.
Customer Service: Strong focus on quality and commitment to customer satisfaction.
Teamwork: Ability to thrive in a collaborative environment.
Employment Type
Full-Time
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