RN Clinic Supervisor Care Delivery
RN Clinic Supervisor Care Delivery
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Salary Not Disclosed
1 Vacancy
Job Description
HealthPartners is hiring for an RN Clinic Supervisor Care Delivery. The RN Clinic Supervisor Care Delivery Supervisor provides leadership direction organization and administration of daily clinic operations in the patient care and ancillary services areas. This position works in collaboration with the Business Systems Supervisor. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.
ACCOUNTABILITIES:
Responsible for the supervision of staff including having the authority to hire transfer lay off promote discipline and discharge train reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.
Patient Service:
Acts as an effective consistent role model of Service Excellence; exemplifying courtesy compassion and responsiveness to all customers.
Demonstrates that the patient is put first at every opportunity.
Talks service routinely in order to reinforce a service orientation mindset.
Looks for instances of missed opportunities in which employees could have better met customer needs; constructively brings such to their attention and coaches on ways to improve.
Identifies training and staff development needs for employees as related to service skills.
Holds self and employees accountable for meeting high standards of service toward all customers.
Understands and accepts the philosophy that customer complaints and feedback are gifts to our organization.
Actively listens to patients/member/families who have concerns about their care of service seeking to understand each situation through the eyes of the patient.
Documents such concerns and ensures that appropriate investigation and responses occur.
Identifies trends affecting patient satisfaction and works with the local clinic or the larger HPMG and Clinics to resolve such trends.
Works with staff and other supervisors to identify opportunities to improve patient satisfaction
Includes patient satisfaction discussion at staff meetings reviewing patient feedback with staff and setting improvement priorities.
Cooperates and collaborates with the HPMG and Clinics leadership regarding the rollout of service excellence initiatives.
Quality and Data:
Works in collaboration with other clinic supervisors providers frontline staff and organizational departments to design implement and evaluate care delivery initiatives.
Uses quality management tools and measurements to monitor standards processes and outcomes of care.
Works in collaboration with other clinic supervisors providers frontline staff and organizational departments to review and interpret quality management data feedback and then make appropriate changes to improve outcomes of care.
Facilitates meetings in the clinic to gather input and provide feedback to other clinic supervisors providers and frontline staff regarding care initiatives and outcomes of care.
Actively participates in the creation update and ongoing testing of business continuity and disaster recovery planning and preparation.
Financial:
Plans develops and monitors the budget for their area of responsibility
Works collaboratively with the Manager Chief of Professional Services and other supervisors to ensure optimal revenue capture
Authorizes expenditures for their area of responsibility.
Acts as a responsible steward of resources including time materials supplies and property.
Job Functions Specific to this Position:
Medical supplies
Medical equipment
Sterilization processes
Ancillary staff services/staff
Local 113 expert
Other jobs as assigned
REQUIRED QUALIFICATIONS:
Graduate of a Bachelor of Sciences or Arts degree program or health related field
Or six years of full time clinical nursing experience.
Current RN licensure in Minnesota
Current RN licensure in Wisconsin within two months of hire
Two 2 years of staff supervisory experience
Two 2 years of leadership/management experience with a health care team
Demonstrated organizational skills
Demonstrated problem solving skills
Demonstrated effective project management skills
Ability to manage resources and staff with budget requirements
Strong written and oral communication skills
Strong analytical skills
Basic computer knowledge and ability
Customer service experience with demonstrated strength in communication skills in dealing with patient/public contacts
Ability to lead mentor and motivate employees.
Ability to understand implement and monitor care improvement patient service and access data and processes.
Required Experience:
Manager
Employment Type
Unclear
