Client Care Coordinator
Client Care Coordinator
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Job Description
Want to make a difference every dayLike to solve puzzles Have excellent Customer service abilities
Join Visiting Angels Columbus West an award winning Home Care Company as a Client Care Coordinator! We are searching for an additionalClient Care Coordinator to work with our clients to provide quality home care services. This isa challengingbut rewarding opportunity for someone who wants to feel like they are making a differencein the life ofseniorsin Central Ohio by matching caregiver skills/talents with client be able to multi task at a high level and be able to fit and change schedules together as needed.
- Schedule caregivers to meet client scheduling and care needs
- Conduct regularlyscheduledfollow up telephonecalls and home visits with clients to ensure highsatisfaction
- Counsel caregivers to meet client and company expectations
- Recognize and reward good job performanceandpromotecaregiver recognition
- Maintain detailed documentation on all scheduling changes and corrections
- Develop and maintain positive relationships with clients their families and caregivers
- Occasionalpaid on call responsibilities
We Offer:
- Life /work balance
- Excellent pay with bonuses
- Health and Wellness Insurance
- Paid time off
- 401K
- Free AAA membership with roadside assistance after 90 days
- M F work schedule
- Supportive fun work environment
- Experienced tenured co workers
To be considered:
- Prior experience scheduling multiple employees and clients (Home Care scheduling preferred)
- Ability to listenand communicate clearly fluently anddiplomatically
- Route Efficiency
- Creative thinking
- Ability to do caregiver phone screening
- Willing to do On Call
- Able to remain flexible resilient calm and maintain a sense of humorin all situations
- Work independently and proactivelywith minimumdirectionor supervision
- Proficient with Microsoft Office schedulingsystems and other healthcare industry related software
- Pass a thorough background screening and have excellent employment references
Required Experience:
IC
Employment Type
Full-Time
