You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
This role sits within Our Corporate Client Management Team. The successful candidate will expected to drive profitable growth retention and engagement a cross a hybrid portfolio of existing clients using sales and relationship management skills. The core strategy of the team is to expand our relationships whilst protecting our Customers and our Business.
This team continues to be a key growth engine and a critical part of our commercial International Card Services . This role is telephone based and follows our hybrid working model from our Brighton office.
How will you make an impact in this role
- Transform relationships with customers to achieve profitable growth and retention
- Develop and execute portfolio strategies for differentiated treatments and account prioritisation aligned with our triggerbased approach
- Creating and executing account strategies to uncover opportunities both in a ringfenced base and with dynamic customers who represent a potential to accelerate growth whilst acting on threats and risks to maintain and grow the American Express relationship
- Proactively manage an effective sales pipeline identify and prioritise opportunities that support goal achievement
- Challenging customers existing processes and to recommend Amex solutions to help customers achieve their goals
- Ensuring customers are supported to selfservice so the successful candidate can focus on strategic activities
- Effectively deploy Amex data insights resources and tools to deliver value profitable growth and to deepen client relationships
- Operate effectively in a fastpaced evolving environment to influence collaborate and coordinate with multiple stakeholders both internally and externally with a clear focus on executing growth and retention activities
- Ensures premium value is delivered that aligns with customer goals delivers a positive customer experience and achieves customer advocacy
- Doing Business the right way to ensure we meet our regulatory requirements
Minimum Qualifications
- Sales experience a must (preferably operating in a businesstobusiness contact environment)
- Experience managing relationships with commercial clients
- Customer focused
- Results driven
- Resilient in the face of adversity
- Excellent verbal and written communication skills
- Ability to influence persuade and challenge the status quo
- Experience of working and thriving in a fastpaced environment
- Ability to manage a demanding workload with short timelines and under pressure
- Strong time management skills
- Effective pipeline management
- Strong collaborator to be able to partner with stakeholders to achieve goals
- Team player
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Manager