Director of Mountain Operations

Canaan Valley Resort is situated in one of the most scenic and traquil settings in the MidAtlantic with unlimited recreation and familyfocused activities. Canaan Valley Resort is a four season mountain destination providing the perfect escape from daily life. Fifteen miles long by three miles wide Canaan Valley is the highest mountain valley east of the Rocky Mountains with a base elevation of 3100 feet. The Resort is nestled on a high plateau in the Allegheny Mountains overlooking the valley offering sweeping views of the surrounding peaks and has unparalleled natural beauty and fourseason recreational activities. This mountain retreat is home to a major ski resort and one of West Virginias largest state parks. The resort has a fullservice lodge cabins and campgrounds has been named one of Americas Best Parks by Authur Frommers magazine and listed among the 50 Great Places to Stay by Washingtonian Magazine.

Canaan Valley resort has 160 deluxe guest rooms and suites that complement an adventuresome or a a relaxing viewseeking getaway. Whether youre at the Resort for work or leisure Canaan Valley Resort offers an amazing West Virginia experiential stay.

Job Summary:

The Director of Mountain Operations provides leadership management and direction for all summer and winter Mountain Operations at Canaan Valley Resort. This role is directly responsible to ensure the overall success of the resort associated with the following: accountability for executing daily mountain operations future and strategic planning resort operations schedule of equipment repairs reporting of operations and compliance with all governmental and the West Virginia Division of Natural Resources regulations. Ensure that safety is paramount across Canaans Valley Resorts yearround operations for both staff and guests. This person will report to the General Manager and work alongside the Senior Management and Leadership Teams in developing and executing company and resortwide initiatives. Oversee employee hiring and performance all mountain staff development and financial results which include expense and labor management in accordance with budget requirements.

Duties and Responsibilities:

• Oversee the management and administration of operations to produce an exceptional guest and employee experience.
• Responsible for the overall mountain operations including the following departments: rental ticketing rental ski school merchandising lift operations lift maintenance snowmaking grooming trail maintenance and special events
• Develop and maintain company policies and procedures regarding guidelines established by regulatory agencies and best practices in the ski resort industry.
• Ensure the aerial lifts are being maintained and operated in accordance with the rules and regulations of ANSI and the West Virginia Division of Natural Resources regulations.
• Complete proper paperwork and the necessary permits are reported as required by operations human resources and legal regulations are done in a timely and accurate manner.
• Develop budgets goals and objectives to improve the performance of each operation.
• Attend and actively participate in all senior team leadership meetings operational meetings and required company functions.
• Communicate information to General Manager and Senior Leadership of all mountain operations staff to ensure the proper distribution of resort activities and general information with proper discretion.
• Responsible to oversee and participate in the hiring and training of all employees to ensure a professional onmountain team is developed.
• Evaluate the performance of all staff members regularly including disciplinary action as needed.
• Plan the necessary inventory to be ordered and stocked with the necessary supplies to maintain all equipment for the resort.
• Oversee the scheduling of snowmaking production to ensure a successful winter skiing experience.
• Manage electrical snowmaking usage to control overall expenses for the company.
• Coordinate and oversee the grooming schedule to ensure a quality guest experience on the mountain.
• Oversee the management and administration of operations to produce an exceptional guest and employee experience.
• Asks questions shares concerns and gives ideas on innovation and efficiencies that improve both the guests and employees experience.
• Develop and maintain effective relationships with the Canaan Valley Resort Senior Leadership Teams and strategize with the teams on programs policies and initiatives contributing to the success of the entire resort.
• Handle all customer and miscellaneous situations in a professional and timely manner.
• Maintain excellent relationships with vendors and sponsors associated with the company.

• This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job.

Supervisory Duties:

• Hire train review and discipline employees as needed
• Coach motivate and develop staff verify all work activities problemsolving and progress reports.
• Ensure the aerial lifts and all other activity equipment are being maintained and operated in accordance with the rules and regulations of ANSI regulations and the West Virginia Division of Natural Resources regulations for guest and employee safety.
• Complete all paperwork and report safety as required by operations human resources the West Virginia Division of Natural Resources and legal regulations in an accurate and timely manner.

Skills and Qualifications:

• Have excellent communication analytical and interpersonal skills.
• Possesses the knowledge experience and handson ability of electrical and mechanical skills
• Strong initiative and the ability to work independently.
• Ability to work in a fastpaced environment while maintaining a high level of accuracy and courtesy.
• Must be at least 18 years old.
• Must be able to work in the United States.
• Must have a valid drivers license with at least 3 years of driving experience.
• Driving record must meet our standards.
• Must be able to operate a manual transmission.
• Must pass a criminal background check.
• Must be able to communicate effectively in English.

Attention to detail:

• Must maintain a wellgroomed and professional appearance.
• Must be able to wear a uniform.
• Must enjoy serving people and having fun!
• Must display firstclass hospitality and customer service skills.

Physical Demands:

• Must have the ability to lift/move 50 lbs. or more and occasionally lift and/or move up to 100 lbs.
• Extensive knowledge of lift aerial area operations hand tools power tools and heavy equipment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Regularly required to stand sit and walk; talk and hear; taste and smell; use hands to finger handle or feel; reach with hands and arms; climb or balance; and stoop kneel crouch or crawl.
• Often required to use the computer. Specific vision abilities required by this job include close vision distant vision color and peripheral vision depth perception and the ability to adjust focus.

Equipment Used:

• Telephones PC database office supplies and filing cabinets
• Handheld radio
• Snow removal equipment
• Snow grooming equipment
• Heavy equipment

Language Skills:

• Literate and fluent in English
• Ability to read and comprehend simple instructions short correspondence and memos.
• Ability to write simple correspondence
• Ability to effectively present information in oneonone and small group situations to customers clients and other employees of the organization.
• Additional language(s) desirable

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in oral mathematical or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to define problems collect data establish facts and draw valid conclusions.

Education and/or Experience Preferred:

• Minimum of five years experience in ski area operations equivalent combination of education and experience.
• Minimum of five years experience in a leadership role.
• Bachelors degree preferred (B.A. or B.S.

Certificates Licenses and Registration:

• Valid Drivers License with a driving record meeting the minimum standards required by Canaans insurance carrier.
• Knowledge of DOT and DMV requirements and regulations for staff and buses
• Heavy equipment operation.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Harsh outside weather conditions.

• Occasionally exposed to wet and/or humid conditions; high precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration.
• Noise level in the work environment is usually loud.
• Frequently exposed to moving mechanical parts.
• Small and large working area environments.

This Job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

At Regency Hotel Management hospitality is who we areand what we do best. Since 1965 weve been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful handson guidance inspired by years of professional experience. Our teams across our multiple locations are always growing and were looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Compensation & Benefits:
The salary for this position will be competitive and commensurate with experience. In addition to salary the Director of Mountain Operations will be eligible for a comprehensive benefits package offering Medical and Dental insurance retirement benefits disability Insurance hotel room discounts ongoing training and career development and paid time off.

Responsibilities:
Oversee all aspects of the mountain ski and snowboarding area including slopes lifts and rental equipment.
Develop and implement policies and procedures to ensure the safety of guests and employees.
Create and manage budgets for mountain operations including labor equipment and supplies.
Hire train and manage staff including mountain operations supervisors instructors and technicians.
Coordinate with other departments such as lodging and food services to ensure a seamless guest experience.
Monitor weather and snow conditions and make decisions on opening closing and grooming of the mountain.
Maintain all equipment and facilities ensuring they are in safe and proper working condition.
Keep uptodate with industry trends and innovations to continually improve mountain operations.
Manage relationships with vendors contractors and other partners.
Ensure compliance with industry standards and regulations.