Senior Business Development Manager
Senior Business Development Manager
Posted on :
12-04-2025
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1 Vacancy
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Job Description
Job Description:
The Business Development Manager for the AI Contact Centre is responsible for driving
growth and revenue generation through the promotion and adoption of AIpowered
solutions within the contact center industry. This role involves identifying prospective
clients understanding their needs and proposing tailored AI contact center solutions to
meet those needs. The Business Development Manager will work closely with the sales
marketing and product development teams to execute strategic initiatives and achieve
business objectives.
Key Responsibilities:
Market Analysis: Conduct thorough market research to identify trends opportunities
and challenges within the contact center industry. Stay abreast of advancements in AI
technology and competitive landscape.
Client Acquisition: Identify and engage with potential clients including contact center
operators BPO firms and enterprises across various industries. Build and maintain a
robust pipeline of leads through networking cold calling and attending industry events.
Solution Selling: Understand client requirements and pain points related to contact
center operations. Present AIpowered solutions that address these needs effectively
emphasizing benefits such as cost savings efficiency improvements and enhanced
customer experiences.
Relationship Management: Cultivate strong relationships with clients demonstrating
expertise in AI technologies and understanding of their business objectives. Act as a
trusted advisor providing guidance on optimizing contact center performance through AI
solutions.
Collaborative Approach: Collaborate with crossfunctional teams including sales
marketing and product development to develop compelling value propositions
marketing materials and sales strategies. Provide feedback from clients to inform
product enhancements and roadmap.
Contract Negotiation & Revenue Generation: Secure profitable deals that meet or
exceed sales targets. Negotiate contracts skillfully ensuring mutually beneficial
agreements while expanding the company's client base.
Sales Reporting and Forecasting: Maintain accurate records of sales activities client
interactions and revenue forecasts using CRM software. Generate regular reports to
track progress against targets and identify areas for improvement.
Industry Thought Leadership: Establish yourself as a thought leader in the AI contact
center space through participation in industry conferences webinars and publications.
Share insights and best practices to enhance the company's reputation and visibility.
Requirements
Competencies & Expectations:
Acumen: Demonstrate a grasp of market dynamics competitor
landscape and the ability to translate trends into actionable sales strategies.
Aptitude: Possess strong foundational knowledge of AI concepts
(NLP ML RPA) and how they specifically enhance contact center operations.
Selling: Master the art of needs analysis and solution matching to
drive valuebased client conversations rather than productfocused pitches.
Approach: Excel in utilizing CRM data sales reports and
forecasting to make informed decisions and optimize sales processes.
Builder: Build genuine rapport with stakeholders at all levels
establishing trust through exceptional communication and followthrough.
Measurable Metrics:
Generation: Number of qualified leads generated per quarter/year.
Meetings: Number of Qualified meetings set in a month.
Rate: Percentage of leads converted into paying clients.
Growth: Increase in sales revenue across a defined timeframe.
Retention: Percentage of clients retained year over year.
Leadership Impact: Track speaking engagements publications social
media reach.
Qualifications:
Bachelors degree in business Marketing or related field. MBA preferred.
3 years of proven sales success ideally in technology or contact center
domains.
Excellent presentation skills and the ability to tailor communication to both
technical and nontechnical audiences.
Proficiency in CRM software and Microsoft Office Suite.
Willingness to travel as needed to meet with clients and attend industry events.
Skills: Exceptional interpersonal and communication abilities. Strategic thinking
with a focus on results.
Characteristics: Adaptive with a capacity to thrive in dynamic environments.
Commitment to continuous learning and improvement in the AI and contact
center domains.
Benefits
Expectations:
1. Establish the company as a thought leader in AI contact center solutions.
2. Lead and mentor a team towards achieving shared and individual goals.
3. Demonstrate ethical leadership and foster a culture of innovation and
accountability.
The Business Development Manager for AI Contact Centre plays a pivotal role in driving
the adoption of AI technologies to revolutionize contact center operations and deliver
exceptional customer experiences. This position offers a unique opportunity to shape
the future of customer engagement and make a meaningful impact on business
outcomes.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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