Technology Support Analyst I
Technology Support Analyst I
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Salary Not Disclosed
1 Vacancy
Job Description
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.
About the Role
The Technology Support Analyst I is an integral part of Lathams Technology & Information Services team and will be responsible for providing support to the office regarding the resolution of complex desktop notebook and remote computing issues while providing support for desktop and notebook systems hardware and customerrelated services Cisco Voice Over Internet Protocol (VOIP) administration and associated equipment related to these systems and applications printers and MultiFunctional Device (MFD) hardware and settings. This role will be located in our New York office. Please note that this role requires inoffice presence.
Please also note the schedule for this role will be Monday Friday 11am 7pm ET.
Responsibilities & Qualifications
Other key responsibilities include:
- Troubleshooting problems involving hardware systems software and applications troubleshooting a variety of symptoms to diagnose the actual problem determining whether the problem is with technology or enduser training and solving said problem
- Providing assistance to end users for firmapproved applications using a variety of different methods with software including: Microsoft Office Outlook Adobe Acrobat iManage Litera ChangePro InTapp Time Bighand Digital Dictation Remote Computing (VMware and VPN) and other applications as deemed necessary
- Keeping abreast of new technologies and reviewing appropriate technology media sites
- Working with Intune and Blackberry Enterprise Server to support our mobile platform quickly assessing situations and providing solutions for remote access issues
- Setting up configuring and installing software on PC computers notebook computers printers and networking equipment
- Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
Wed love to hear from you if you:
- Demonstrate expert knowledge and proficiency in a wide variety of software programs including Windows 10 and Microsoft Office 365 (Word PowerPoint Excel and Outlook) iManage Work 10 and Litera ChangePro
- Possess expert knowledge of standard hardware components and peripherals
- Exhibit the ability to develop knowledge of firm templates and macros the intranet and other custom firm applications and tools
And have:
- A high school diploma preferably a bachelors degree in computer science or information systems
- A minimum of three 3 years of technology support experience
- Experience in installations upgrades training and technical documentation preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:
- Healthcare life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Wellbeing programs (e.g. mental health services mindfulness and resiliency medical resources wellbeing events and more)
- Professional development programs
- Employee discounts
- Affinity groups networks and coalitions for lawyers and staff
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.
Please click here to view the full job description for this role.
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#Associate
#LIBW1
Pay Range
Required Experience:
IC
Employment Type
Full-Time
