Customer Care Representative
Customer Care Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
₹ 15000 - 18000
1 Vacancy
Job Description
Company Overview
VictaMan Services Pvt. Ltd. is a rapidly growing offshore Mobile and Web development Company located in Bangalore India. We offer a wide range of services including Mobile App development Web development Business Consulting HR Services and Overseas Recruitment.
Job Overview
We are seeking a Customer Care Representative to join our team at VictaMan Services Pvt. Ltd. This role involves providing exceptional customer service and support to our clients. The ideal candidate will have excellent communication skills and a strong desire to assist customers.
Qualifications and Skills
- Excellent communication skills both written and verbal
- Strong problemsolving skills
- Ability to empathize with customers and provide helpful solutions
- Attention to detail and accuracy
- Ability to work well in a team environment
- Proficient in using customer service software and tools
- Ability to handle highpressure situations
- Familiarity with mobile and web technologies is a plus
- Previous customer service experience is preferred but not required
Roles and Responsibilities
- Provide exceptional customer service and support to clients
- Respond to customer inquiries and resolve issues through phone email and chat
- Ensure customer satisfaction by addressing customer concerns and providing appropriate solutions
- Maintain accurate and uptodate customer records
- Collaborate with crossfunctional teams to resolve customer issues
- Identify and escalate priority issues to the appropriate channels
- Handle customer complaints in a professional manner
- Stay updated on product knowledge to effectively address customer inquiries
- Meet or exceed customer service goals and targets
Required Experience:
Unclear Seniority
Employment Type
Contract
