Customer Service Representative U- TEMPORARY
Customer Service Representative U- TEMPORARY
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Current Employees:
If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet please review this tip sheet.
The department of Patient Experience has an exciting opportunity for a temporary parttime Customer Service Representative to work on the UHealth campus. The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient family or visitor experience. This position is responsible for creating ID badges for all patients families and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed assist with parking validations and assist with any needs of our patients family and visitors. Must be friendly empathic compassionate knowledgeable wellspoken and continuously customer oriented. Incumbent must be available work assigned shift on nights and weekends.
CORE JOB FUNCTIONS
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements. All patient information must be kept private confidential and secure. All lists reports files and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Make safety customer service care and satisfaction the priority in every interaction.
- Responsible for badging all patients families and visitors that enter the UHealth hospital.
- Creating an online profile for patients families and visitors so their next visit will be entered into the Fast Pass system so we can improve the speediness of issuing badges.
- Adheres to the CICARE and ACT framework by demonstrating professionalism cooperation alertness helpfulness and receptiveness with a kind and compassionate demeanor to all patients visitors and other staff members.
- Act as a point of reference for patients families and visitors who need assistance or information and attend to their wishes and requirements.
- Listens carefully to all patient family and visitor requests to provide a positive experience for them and to proactively identify any support they may require.
- Escorts patients or family members when appropriate.
- Assist with wheelchair transportation or anything needed to help our differentlyabled patients.
- Verify appointments in EPIC to validate parking.
- Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system.
- Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
- Cover weekend and/or evening shifts as required.
This list of duties and responsibilities is not intended to be allinclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School diploma or equivalent
- Minimum 1 year of relevant experience
- Incumbent must be available work assigned shift on nights and weekends.
Knowledge Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening nights and weekends as necessary.
- Proficiency in computer software (i.e. Microsoft Office).
Any appropriate combination of relevant education experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Part timeEmployee Type:
TemporaryPay Grade:
H2Required Experience:
Unclear Seniority
Employment Type
Part-Time
