Identity Support Engineer
Identity Support Engineer
Posted on :
16-04-2025
Employer Active
1 Vacancy
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Job Description
As a Technical Support Engineer you will own troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problemsolving collaboration and research skills and developing your technical proficiency.
Your responsibilities:
- You review investigate and solve customer technical issues collaborating within and across teams and leveraging troubleshooting tools and practices.
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues through training and readiness.
- You identify potential product defects and provide feedback to more senior engineers contributing to Microsoft product improvements.
Qualifications :
- 3 years technical support technical consulting experience or information technology experience;
- Experience with Azure Active Directory/Microsoft Entra O365 and Synchronization
of entities between OnPremises and Cloud Directories (mandatory); - Experience with M365 Authentication and Access EntraID Connect and M365
User/Domain management; - Experience administrating M365 resources in M365 Admin Center Portal;
- Experience of troubleshooting related issues with HTTP (Hypertext Transfer Protocol) debugging tools like Fiddler etc;
- Experience troubleshooting authentication issues with M365 Suite (Web and
Desktop applications); - Knowledge of Access Management technologies such MFA Conditional Access and
SSO; - Knowledge of troubleshooting issues related to Entra ID (formerly Azure AD) ADFS
MFA conditional access; - Strong communication and interpersonal skills.
- Proactivity and results orientation.
- Good level of English: Independent user.
Informao adicional :
- Workplace type: Remote / Hybrid
Additional or Preferred Qualifications:
- Support experience delivering IT Application support or services.
- Some understanding or awareness of Office 365/ Windows Administration SharePoint Dynamics CRM or the .NET Framework would be helpful.
- Excel skills with Power Query and Data Modelling would be beneficial.
- Experience gained or conceptual knowledge of Microsoft Azure/ AWS Cloud architecture or any Cloud SaaS experience.
- Understanding of DNS (Domain Name System) principles and protocols.
- A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET POST PUT DELETE etc..
- Familiarity with Authentication protocols like OpenID Connect OAuth SAML WSFed
Kerberos etc. - Microsoft Technology Certifications.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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