Call Center Operator

Company Description:

Axis Community Health a nonprofit established in 1972 provides comprehensive healthcare services to over 15000 individuals across all age groups in the TriValley area. The mission of Axis Community Health isto provide quality affordable accessible and compassionate health care services that promote the wellbeing of all members of the community.

Our mission is rooted in delivering highquality patient care encompassing primary healthcare mental health support and dental are committed to ensuring access to essential healthcare services for every member of our community irrespective of financial status living situation or insurance coverage.

Job Summary:

The main responsibilities of a Call Center Operator include transferring and redirecting phone calls checking patient insurance eligibility and collaborating with medical staff to ensure efficient patient services. It is crucial to have complete knowledge of clinic operations and procedures and to provide outstanding customer service to maintain a positive image for Axis Community Health.

Qualifications:

• High School Diploma or equivalent.

• Minimum one 1 year experience with medical office duties.

• Appointment scheduling skills a plus.

• Excellent telephone etiquette.

• Proven ability to build relationships with patients and staff; must be service oriented.

• An optimistic personality that sees opportunities not just problems.

• Proficient in medical terminology.

• Knowledge in OCHIN Epic a plus.

• Experience with alpha/numerical filing.

• Bilingual fluency in Spanish Farsi Hindi or Mandarin Chinese highly preferred.

• Excellent time management skills to meet goals and objectives.

• Process and deadline driven.

• Ability to multitask effectively.

• Able to conduct yourself and answer patient inquiries in a courteous and professional manner.

• Strong analytical employee relations and interpersonal skills.

• Excellent writing business communication editing and proofreading skills.

• Ability to interact effectively and in a supportive manner with persons of all backgrounds.

• Proactive selfmotivated and able to work independently in a fastpaced environment as well as on a team with the ability to exercise sound independent judgment.

• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.

• Ability to establish and maintain positive and professional working relationships.

• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.

• Must be able to be at work regularly and on time.

• Must be a dynamic selfstarter with demonstrated ability to work independently or in a group setting.

• A cando attitude with attention to detail.

• Ability to type a minimum of 35 WPM with minimal errors.

• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.

• Must be able to use office equipment (i.e. copier fax etc..

Essential Duties/Responsibilities

• Transfer and redirect phone calls to appropriate staff and departments.

• Check patient insurance eligibility.

• Have complete knowledge and understanding of clinic operations and procedures.

• Collaborate with medical records nurse and clinical staff to efficiently handle patient services.

• Provide outstanding customer service to clients and to ensure a positive image for Axis Community Health.

• Participate in staff meetings and attend other meetings and training events as assigned.

• May be required to perform other related duties responsibilities and special projects as assigned.

Benefits:

• Employer paid health dental and vision benefits to the employee.

• Option to participate in a 403(B) retirement plan with employer matching contribution.

• Partial educational reimbursement.

• 12paid holidays.

• Accrued paid time off with each pay period.

• Employee discount programs.

Connect with Axis:

Company Page:

Facebook: Gratitude Report:https://issuu/axiscommunityhealth/docs/gratitudereport2024

Physical Cognitive and Environmental Working Conditions:

Work is normally performed in a typical clinic office work environment (and in some cases telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing writing reaching over the shoulder reaching over the head reaching outward sitting walking on various surfaces standing and bending. Occasional travel to other Axis health centers and other occasional travel will be required.

Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard telephone copier and other office equipment for extended periods.

Sensory: Frequently required to read documents written reports and signage. Must be able to distinguish normal sounds with some background noise as in answering the phone interacting with staff etc. Must be able to speak clearly understand normal communication and be understood.

Cognitive: Must be able to analyze the information being received count accurately concentrate and focus on the given task summarize the information being received accurately interpret written data synthesize information from multiple sources write summaries as needed interpret written or verbal instructions and recognize social or professional behavioral cues.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.

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