Business Technical Analyst
Business Technical Analyst
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1 Vacancy
Job Description
About McDonalds Global Product Engineering Team
McDonalds is proud to be one of the most recognized brands in the world with restaurants in over 100 countries and billions of customers each year. More and more of our customers are interacting with McDonalds through Digital channels including our Mobile Apps and InStore Kiosks. The McDonalds Global Product Engineering Team is responsible for driving digital innovation inside and outside of our restaurants. We identify the most meaningful opportunities for our customers and our business and we bring them to life through industrychanging products like Mobile Ordering and McDelivery.
The Business Technical Analyst position is essential for managing the daytoday activities and requests sent to the U.S. Global Mobile App team. The Business Technical Analyst will ensure the following for our GMA Platform:
- App Functionality: Verify that the app is functioning as designed.
- Process Adherence: Ensure that team processes are consistently followed.
- Testing Oversight: Conduct thorough testing to identify and resolve issues.
- Platform Stability: Maintain the stability of the platform.
- Enhance Engagement: on the Consumer Platform
The Business Technical Analyst is responsible for providing initial triage to defects found in our Mobile App and assessing their business impact to aid in prioritization. Key responsibilities include:
- Defect Triage: Conduct initial assessments of defects to determine severity and business impact.
- Dashboard Creation: Develop dynamic accurate and meaningful dashboards and reports from multiple data sources.
- Data Analysis: Extract analyze and manipulate data from production databases to generate ad hoc reports.
- CrossFunctional Collaboration: Partner with Product Owners and collaborate across teams to evaluate measure and communicate the business value of upcoming features and enhancements.
Responsibilities
- Dashboard and Report Management: Create and manage dashboards and reports related to business data.
- Coordination with Partners: Collaborate with external and internal partners on Global Mobile App initiatives including backlog refinement grooming prioritization and maintenance.
- CrossFunctional Partnership: Work closely with U.S. Product Owners leadership marketing operations legal analytics engineering and design teams to refine requirements in the form of epics stories and incident reports.
- BusinessTechnology Bridge: Act as a liaison between business customers and technology solution providers.
- Process Documentation: Thoroughly understand and document business processes within Confluence.
- Data Analysis: Analyze customer insights data and competitive analyses to identify problems and opportunities.
- User Testing Support: Assist with user testing before and after each app release.
- Effective Communication Management: Manage communications effectively with collaborators and other crossfunctional teams.
Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $87050 $108810 per year
The above represents the expected salary range for this job requisition. Ultimately in determining your pay we may also consider your experience and other jobrelated factors.
Qualifications :
- 35 years of experience translating customer needs into product features.
- Bachelors degree in a related field.
- Extensive experience with JIRA Confluence ServiceNow
- Excellent interpersonal written and verbal communication skills.
- Selfstarter with a strong bias for action.
- Comfortable managing multiple tasks and projects while providing status updates as needed.
- Experience collaborating with a diverse set of internal partners to get results.
- Strong critical thinking and analytical skills.
- Customercentric approach with a passion for delivering exceptional digital experiences.
- Familiarity with mobile/web apps and digital products is preferred.
Preferred experience:
- Database: SQL DB Management
- Monitoring: New Relic Kibana Adobe Analytics or Graphana
- Data Visualization: Tableau and PowerBI
Additional Information :
Benefits eligible: This position offers health and welfare benefits a 401(k) plan adoption assistance program educational assistance program flexible ways of working and time off policies (including sick leave parental leave and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus calculated based on individual and company performance.
McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feelgood moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process please contact . Reasonable accommodations will be determined on a casebycase basis.
McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex sex stereotyping pregnancy (including pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding) race color religion ancestry or national origin age disability status medical condition marital status sexual orientation gender gender identity gender expression transgender status protected military or veteran status citizenship status genetic information or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
