Customer Success Manager

See yourself at Dataminr

At Dataminr we are over 600 talented individuals spanning seven global offices united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

• Comprehensive medical dental and vision insurance plan options for employees domestic partners and their dependents

• Generous PTO flexible sick days and remote working options

• Paid parental leave and family forming benefits

• Mental health benefits and support

• Company equity (RSUs)

As a global company we hire talented unique individuals of many backgrounds and life experiences who are encouraged to be their authentic selvesand who support their team members to do the same. We strive to reflect the world and clients we serve with a workforce built on merit and equity.

We stand for social good fostering a culture of allyship and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities. We actively condemn racism and discrimination in any form.

At Dataminr we value you for who you are. Our employees are empowered to be their best authentic selves through various opportunities such as our robust employee resource group (ERG) network learning and development funds and more.

The opportunity

• Be an expert on Dataminrs platform with a deep understanding of open source and social media analytics

• Provide userlevel support to augment business development efforts across the Corporate Risk vertical

• Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices

• Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams

• Develop deep insights regarding customer use cases internal decision making nuances budget cycles and other key information necessary to close the renewal

• Strategically navigate and influence stakeholders in the buying process including users influencers and budget decision makers

What you bring

At Dataminr we value you for who you are. We encourage you to apply for this role even if you dont meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• 68 years of enterprise software or SaaS customer success/account management with a demonstrated track record of success

• Experience providing product support at the user level

• Selfmotivation and an ability to handle multiple competing priorities in a fastpaced environment

• Detailoriented with excellent organizational skills and a strong focus on delivering the best possible client experience

• Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations including but not limited to corporate security risk or crisis management a plus

• High level of accountability and the ability to execute on multiple and competing projects and deadlines

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About Dataminr

Dataminr is a missiondriven AI company that delivers realtime information from 1M public data sources empowering organizations to respond to critical events and emerging risks before they unfold. Founded as an AI company in 2009 Dataminr has the history and tenure in artificial intelligence and has developed pioneering technology that is redefining the future of realtime information. Recognized as one of the worlds leading AI businesses recently Dataminr launched ReGenAI the first generative AI that automatically regenerates in realtime. Most recently valued at $4.1B our technology is leveraged by more than twothirds of the Fortune 50 and half of the Fortune 100 companies who all rely on our AI because we do something that others cannot do.

Watch our CEO Ted Bailey discuss the Future of RealTime Information the breadth of customers who trust Dataminr and our proprietary ReGenAI technology here.

At Dataminr we are creating a team of talented builders creators and visionaries to have a realworld impact on how organizations are able to respond to events. We operate all around the world united by our passion to use AI for the greater good be agents of positive change and put our technology into the hands of client charged with the responsibility to keep organizations running and keep people safe.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race sex colour creed religion national origin age disability genetics marital status pregnancy unemployment status sexual orientation citizenship status or veteran status.

Dataminr will collect and process your personal data. All personal data will be processed in accordance with Dataminrs data privacy notice available here: and applicable data protection laws. By providing your details and applying via our careers website you acknowledge that you have read our data privacy notice. If you have any queries please contact the People Team at or our Legal department at