CNCustomer Order Desk
CNCustomer Order Desk
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Job Description
To build and maintain strong relationships with customers act as customer window to drive customer experience excellence ensure order fulfillment and in time delivery to customers ensure order delivery is conducted in line with sales policies and support marketing promotions and other issues when needed.
Order fulfillment
To receive & verify customer orders and proceed order entry into SAP
To coordinate with sales or customers for confirming available orders to customers & create delivery notes into system for some products
To adjust orders according to customer needs/special requirement and supply condition and contibute to sales target achievement
To handle emergency orders when needed
To quickly fill in back orders as much as possible and make sure high order fill rate towards first requested delivery time
To reply customers inquiry concerning order form open order status delivery status credit limit and etc.
To handle tires returns in the system when the ordered tires have to be returned
To monitor abnormal orders and take corrective & preventive actions with team and customers
To provide support on reconciliation with customer when needed
Communication & process management
To give training to customers and sales for ordering process & system application (COC CDMS etc. supply chain related process/policy and etc.
To collect customer voice and proactively drive the internal process streamline and efficiency optimization.
To collect customer voice and understand different customer needs and be capable to provide customized solution and proactively drive the internal process streamline and efficiency optimization.
Supply management
To monitor open orders and stock identify short supply articles and take necessary action to fill in the shortage as quick as possible i.e.
> Proceed stock transfer between RDCs
> Prioritize stock replenishment from plant to RDC
> Escalation to market planner for production push system setting review or FC adjustment
To manage consignment warehouse for specific customers/channel:
> To receive orders and proceed order entry and billing in SAP
> To handle stock replenishment for consignment warehouse based on request
> To verify stock accuracy between system and 3PLs stock report
> To monitor abnormal orders and take corrective & preventive actions with customers/sales/3PL
> To provide support on reconiliation with sales when needed
> To prepare monthly report for consignment warehouse management
Others
Special order handling i.e. DOT DCT Second onetime order and etc.
Task force or projects assigned by COD Manager when needed
Be able to deliver training to new COD and other departments for MDM/COD related knowledge
Fulfill tasks assigned by COD Manager when needed
Qualifications :
Bachelor in Logistics Economy or similar
Preferred: previous job in customer services supply chain demand management or sales; Basic SAP knowledge (Ordering process)
Preferred: project/ process management experience in supply chain
Preferred: previous job in foreign company FMCG or other company in the same industry
:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
