Guest Relation Officer
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Job Description
Basic Job Responsibilities:
Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation sales and housekeeping to ensure optimal level of guest satisfaction.
Manage and greet all guests monitor and resolve all requests.
Perform checkin/OUT of guests using the Opera system.
Welcome and greet guests and answer inquiries and incoming calls.
Prepare occupancy and guest reports Maintain group and individual arrival reports daily.
Inform guests of hotel rates and services and create/cancel/confirm reservations.
Check and manage room allocation.
Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
Coordinate and assist the concierge in all services to guests.
Maintain knowledge of all emergency procedures
Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.
Qualifications :
Job Qualifications:
Pleasant personality with a good appearance.
Service and guest oriented
Very good command of both written and spoken English
Another language will be an asset
Another language in addition will be an asset.
Opera experience is a plus
Physical Ability to stand for 8 hours daily
Ability to work on shift basis.
Additional Information :
Your team and working environment:
- Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite 6 Opera Suites 21 Prestige Suites 32 Club Millesime Rooms 202 Luxury Rooms 5 Restaurant & 4 Bars 1 Grand Ballroom 2 Meeting Rooms Beach Club Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
commitment to Diversity & Inclusion:- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
