Insurance Administrative Assistant

Looking to take your career to the next level Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated fulltime teams in the Philippines offering costefficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support lets shape the future of work together!

Profile Requirements:

• Insurance & Admin Background: Minimum 2.5 years of experience in an administrative insurance coordination or customer care role involving claims support or document management.
• Clear & Professional Communication: Strong English language skills both written and verbal; capable of making professional calls and sending followup emails with clarity and tact.
• ProcessFocused & SelfDirected: Ability to follow structured SOPs while working independently without constant supervision; strong sense of accountability.
• Tech & CRM Fluency: Proficiency in CRM platforms (Acculynx Salesforce or similar tools preferred) Google Drive Sheets and digital file organization systems. (Jobnimbus)
• DetailOriented & Organized: Exceptional attention to detail and ability to manage multiple client cases simultaneously while keeping records clean complete and auditready.
• TeamOriented & GrowthMinded: Comfortable working in a collaborative highperformance environment with longterm career growth potential.

Core responsibilities:

• Insurance Communication & FollowUps: Contact insurance companies and adjusters to obtain timely updates on claim status settlement progress and required documentation; follow up on submitted estimates and invoices to confirm receipt and payment.
• Documentation Management: Collect organize and store all essential insurancerelated documents including adjuster summaries scope of loss reports settlement statements and payment confirmations ensuring accuracy and accessibility.
• CRM & Workflow Updates: Enter detailed notes status changes and file uploads into the CRM system to reflect realtime progress of each client case and maintain a clean auditready digital file.
• Internal Team Coordination: Communicate daily with internal departments to share updates on payment statuses task completions and any pending client milestones within the workflow.
• Client Case Progression: Move clients seamlessly through each phase of the internal claims process from claim submission to final payment by staying aligned with the current status of each file.
• Issue Escalation & Proactive Problem Solving: Monitor files for delays missing documentation or errors and immediately flag concerns to the appropriate team members to minimize disruption or client dissatisfaction.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

NOTE: This is a permanent remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally they will be responsible for managing their own taxes and benefits. Compensation is offered on a biweekly basis.

Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!

This is a remote position.