Five9 Administrator
Five9 Administrator
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Job Description
Shape Remote Systems That Power RealWorld Home Repairs
Our client Legacy Restoration is a nationally recognized force in storm damage restoration and exterior home remodeling. Since 2011 they ve helped over 50000 homeowners rebuild better offering toptier roofing siding windows gutters and storm repair. Certified by Owens Corning and GAF their craftsmanship turns chaos into curb appeal. What sets them apart Awardwinning service premium materials and a culture built on pride precision and performance. With our client you don t just restore homes you build a future worth working for.
What You ll Do in This Role
Be part of our client s team as a Five9 Systems Administrator where you ll take charge of the dialing platform manage performance analytics and build smart campaigns all while supporting toptier sales and call center performance. You ll bring data systems and people together to drive results.
Shift: Monday to Friday 8 AM to 5 PM US CST
Work Setup: Permanent work from home
- Administer the Five9 dialing platform and ensure optimal performance
- Create and manage inbound and outbound dialing campaigns
- Build and maintain dialing lists and contact strategies
- Monitor system metrics such as dropped calls and abandonment rates
- Respond to userreported issues via the ticketing system
- Troubleshoot problems with Call Center Agents and Supervisors
- Expand automation and integrations within the calling platform
- Manage thirdparty integrations including Salesforce and lead management systems
- Communicate daily with management and business users to implement strategies
- Generate customized reports and configure automated report scheduling
- Design and manage dashboards in Excel for performance tracking
- Use workforce management tools to forecast staffing needs per shift
- Perform other related duties as assigned
Requirements
What You Bring to the Team
- Proven experience managing Five9 dialer software IVR/VRU and ACD functionality in a 75 seat call center
- At least 3 to 5 years of experience administering telephony systems in a call center environment
- Bachelors degree or equivalent in a technical field (preferred)
- Strong understanding of system integrations
- Proficiency in building customized reports and creating dashboards in Excel
- Basic coding skills (preferred)
- Experience using workforce management tools to forecast shift headcount
- Ability to adapt in a fastpaced environment and manage shifting priorities
- Detailoriented analytical selfmotivated and confident handling complex concepts
Benefits
Why You ll Want to Work Here
- 5 days work week
- Weekends off
- Work from home arrangement
- 20 vacation days in total
- Prepaid medicine
- Fullycustomized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our stateoftheart facilities competitive compensation and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of over 10000 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaEra
What You Bring to the Team Proven experience managing Five9 dialer software, IVR/VRU, and ACD functionality in a 75+ seat call center At least 3 to 5 years of experience administering telephony systems in a call center environment Bachelor's degree or equivalent in a technical field (preferred) Strong understanding of system integrations Proficiency in building customized reports and creating dashboards in Excel Basic coding skills (preferred) Experience using workforce management tools to forecast shift headcount Ability to adapt in a fast-paced environment and manage shifting priorities Detail-oriented, analytical, self-motivated, and confident handling complex concepts
Employment Type
Full Time
