Sales Support Specialist
Sales Support Specialist
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40000 - 40000
1 Vacancy
Job Description
This is a remote position.
- 40 paid hours per week
- MondayFriday 9:00 AM 5:00 PM Jacksonville FL
- Includes 30 minutes paid break
- Additional incentives will be provided for exceeding targets
Client Timezone: Eastern Time (ET)
Client Overview
Join a thriving professional cleaning services company that s revolutionizing the residential and commercial cleaning industry through exceptional service delivery and customer care. This established organization maintains a sterling reputation for quality and comprehensive service setting themselves apart in a competitive market through their commitment to excellence and attention to detail.
Job Description
This is an exciting opportunity to become an integral part of a growing servicefocused organization where you ll directly impact business growth and customer satisfaction. As the primary point of contact for both prospective and existing clients you ll leverage your professional communication skills to showcase our premium service offerings and build lasting customer relationships. You ll work in a dynamic environment where your initiative and customer service excellence directly contributes to company growth and success. This role offers the perfect blend of customer relationship management and business development allowing you to make a meaningful impact while growing your career in customer success.
Responsibilities:
Monitor and promptly respond to customer inquiries via chat and phone
Process and organize incoming leads using company spreadsheets
Conduct proactive followup with potential customers
Perform postservice customer satisfaction checks
Convert onetime customers to recurring service plans using company incentives
Explain service differentiation and value propositions to pricesensitive customers
Maintain detailed notes of customer interactions
Meet minimum target of 5 jobs per week average
Schedule and coordinate cleaning services
Nurture existing customer relationships
Requirements:
Previous experience in servicebased industry required
Service Titan experience is a plus but not required.
Strong customer service and communication skills
Proven ability to work independently and take initiative
Experience with customer relationship management tools
Excellent organizational and time management skills
Strong attention to detail and followthrough
Professional phone manner and writing skills
Ability to explain service benefits and handle objections
Experience with spreadsheet management
Fluent English communication skills
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Employment Type
Full Time
