Desk Operations Specialist - Multiple Departments Multiple Openings
Desk Operations Specialist - Multiple Departments Multiple Openings
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Job Description
This posting is for applicants external to Mayo Clinic only.Internal candidates please search for Desk Operations Specialist in the internal Opportunity Marketplace.
Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team.
You will be responsible for coordinating the details of the patients visit by:
- Serving as a direct contact and resource to the patient
- Preparing the patient for their appointment by performing checkin procedures and rooming for providers
- Collecting patient vitals and completing preexamination record information
- Scheduling followup appointments
- Managing the flow of patient material
- Communicating scheduling delays or changes
- Assist with wayfinding
- Performing additional direct patient care duties as needed
Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialist is 100 onsite. Desk Operations has various Desk Operations Specialist positions available in multiple locations schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.
This vacancy is not eligible for sponsorship and we will not sponsor or transfer visas for this position.
Qualifications
Required Qualifications :
High school diploma/GED and minimum two years customer service experience in an environment requiring multitasking such as a call center administrative/physicians office appointment scheduler or retail/ service industry; OR Associates Degree.
Additional Qualifications :
Excellent communication and interpersonal skills
Superior customer service skills
Desire to work in team environment
Computer skills including Windowsbased applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
Problem solving and decisionmaking skills
Ability to multitask and prioritize
Adaptable to change
Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.
ADDITIONAL CONSIDERATIONS: Must be able to tolerate walking standing sitting for up to 8 hours. Must be able to occasionally push/pull 75 pounds. Must be able to occasionally lift 50 pounds without assistance to help patients.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
