Program Manager Access Affordability Patient Support Services Remote
Program Manager Access Affordability Patient Support Services Remote
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 92000 - 96000
1 Vacancy
Job Description
As the only global provider of commercial solutions IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their products value to payers physicians and patients. A significant part of our business is acting as the companys sales force to physicians or providing nurses to educate patients or prescribers. With the right experience you can help deliver medical breakthroughs in the real world.
The Program Manager manages the relationships with the manufacturer and Access or Affordability Support Services Division and supervises and coordinates daily workflow of staff within the specific manufacturer program. Additionally this role provides strategic client management coupled with virtual program call center oversight and management.
Primary Responsibilities:
- Determine work procedures and expedites daily workflow of specific Client
- Schedule staff and make necessary changes to reduce overtime to limit company expenses
- Monitor and verify call center staff phone calls with patients providers and thirdparty payers
- Review accuracy on insurance and provider communication for faxing
- Address staff and customer questions and recommend corrective services
- Update SOPs per client request and/or change in protocol while maintaining version control
- Collect research and data to compile into reports and presentations
- Delegated to be the direct point of contact with client
- Provide product/service information to customers providers and fellow employees
- Provide key updates and quarterly business reviews for client
- Keep equipment operational by following established procedures and report malfunctions
Additional Responsibilities:
- Updates job knowledge by participating in educational opportunities
Required Qualifications:
- Bachelors Degree or equivalent combination of education and experience.
- Five years of relevant work experience.
- Call center management/supervisor experience.
- Strong analytical mind with problemsolving aptitude.
- Exceptional verbal and written communication skills.
- Minimum 57 years of pharmacy healthcare or related work experience.
- Data entry skills and ability to type 30wpm.
- Understanding of insurance and adjudication processes
- Understanding pharmacy and medical copay claims processing
- Proficient in cross training in various departments knowledge of interdepartmental coordination and communication procedures
- 12 years of experience using IQVIA data and products preferred.
Skills and Abilities:
- Proficient in PC applications.
- Business acumen (knowledge of the pharmaceutical industry including the applications for IQVIA data)
- Change management/process analysis skills.
- Strong communication skills including ability to train present and deal tactfully with clients.
- Project management experience in overseeing or contributing in difficult multidiscipline projects Managerial skills including a strong focus on team building.
- Knowledge of IQVIA databases and report creation process.
Professional Competencies:
Business Skills and Knowledge:
- General Management
Demonstrate analytic and problemsolving skills and understand the impact of individual
decisions on other parts of the organization and the environment.
- Financial management
Understanding of financial analysis reimbursement techniques and strategies and
financial outcome measures. Application of financial analysis and planning to achieve
organizational objectives.
- Quality improvement
Application of techniques that continually improve the quality of care provided patient
safety organizational performance and the financial health of the organization.
Knowledge of the Health Care Environment:
- Health Care Systems and Organizations
Demonstrate an understanding of how the various components of the health care
system is organized and financed and how they interact to deliver medical and health
care.
- The Patients Perspective
Understand the patient experience demonstrate a commitment to patients rights and
responsibilities and ensure that the organization provides a safe environment for
patients and their families.
Communication and Relationship Management:
- Relationship Management
The ability to build and maintain relationships with internal as well as external
stakeholders that are anchored in trust and where decisionmaking is shared.
- Communication Skills
Be able to utilize verbal written and presentation skills to communicate an
organizations mission vision values and priorities to diverse audiences.
Leadership
- The ability to inspire individual and organizational excellence create and attain a shared vision
and successfully manage change to attain the organizations strategic ends and successful
performance.
Professionalism
- The ability to align personal and organizational conduct with ethical and professional standards
that include a responsibility to the patient and community a service orientation and a
commitment to lifelong learning and improvement.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role is $92000$96000 annually. The actual base pay offered may vary based on a number of factors including jobrelated qualifications such as knowledge skills education and experience; location; and/or schedule (full or parttime). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Required Experience:
Manager
Employment Type
Full-Time
