Sr Manager Learning Development

About Agero:

Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers. As the #1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industryleading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit The Role:

The Senior Manager Learning & Development reporting to the VP Talent Management is responsible for preparing and implementing learning strategies and programs based on the needs of Ageros internal clients. They will contribute to the L&D strategy by contributing ideas for strategic direction and priority focus areas in support of providing career defining for our people at Agero. This role will partner with leaders across the enterprise to ensure our corporate employees have the necessary skills knowledge and behaviors to achieve our companys strategic goals and objectives. Activities include developing learning solutions that address identified needs and support employee development. The ideal candidate has demonstrated experience with standard concepts and practices of adult learning performance consulting facilitation instructional design and program/project management. This position must be able to work with a high degree of autonomy and rely on experience and judgment to plan and accomplish goals.

Key Outcomes:

• A critical partner to business leaders and People Business Partners to identify skill gap areas and create learning experiences that are aligned to both functional and overall Agero business needs.
• Implements a variety of learning methods and programs focused on key learning outcomes that align with identified skill gap areas.
• Leverages knowledge of Adult Learning Principles content and audiences to create effective impactful interactive blended learning programs to meet the needs of the business.
• Uses expertise influence and personal skill to build relationships that facilitate change or performance improvement in the business.
• Creates engaging and effective instructorled and eLearning materials.
• Conducts full needs assessments with design documents and storyboards for various curriculum needs.
• Facilitates learning experiences in both remote/virtual and in person settings.
• Trains the Trainers to coach and mentor others in facilitation skills.

Knowledge Skills And Abilities:

Education: Bachelors degree in a related field. Masters Degree and/or Professional Certification (SHRM SCP PHR) a plus

Experience:

• 810 years of related corporate L&D Manager experience
• Experience in coaching and mentoring peers and/or teammates
• Indepth knowledge of virtual facilitation and collaboration tools (e.g. Zoom Slack LinkedIn Learning and Google Workspace).
• Experience in building management and leadership development programs
• Experience with learning and design tools such as Canva Snagit Camtasia Adobe Captivate and Articulate Storyline
• Experience working with various Learning and Talent Management Systems (LMS & TMS)
• Experience in designing and delivering Sales and Client Success Training programs is a plus

Skills:

• Effectively consult provide thought partnership and work collaboratively with different business areas across geographies and management levels.
• Demonstrates expert facilitation skills to support both virtual and inperson learning experiences through interactive facilitation.
• Strong understanding of Adult Learning Principles and able to integrate appropriately with a wide range of content and audiences.
• Ability to utilize various instructional design methodologies and technologies to create engaging and effective learning experiences including learning in the course of work.
• High degree of organization detailorientation time management and project management skills.
• Proven ability to demonstrate initiative and work with autonomy as well as collaboratively while driving projects to successful implementation.
• Strong sense of teamwork positive attitude and resultsorientation

Working Relationships: Daily interaction with senior leaders managers & internal staff.

Additional Requirements: Some travel (less than 10 may be required.

Hiring In:

• MA (This is a hybrid role You must be within commuting distance of Medford MA)
  

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

Medford

$100000$135000 USD

Life at Agero:

At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.

Benefits Built for Wellbeing:

Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote wellbeing encourage personal development and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• WorkLife Balance: Flexible time off paid sick leave and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.

• Family Support: Parental planning benefits to assist associates through lifes milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.