Manager of Product Education
Manager of Product Education
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Job Description
Manager of Product Education
Canopy South Jordan UT
About Us
Canopy is a fastgrowing SaaS company in South Jordan Utah building simple efficient software for accounting firms. We are looking to revolutionize the accounting space with modern userfriendly software for a neglected industry.
Our goal is to help our clients unlock the firm theyve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers spotting and solving problems and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry Check out our blog here where you can find great information on our product features industry news practice management and more!
The Opportunity
As the Manager of Product Education you will be responsible for ensuring that both customers and employees have the knowledge and resources they need to effectively use Canopys products. You will own and maintain customer education materials including the Knowledge Base and Canopy University curriculum while also supporting internal teams with documentation and product education. Youll collaborate closely with Product Customer Success and Support teams to ensure product information is clear accessible and uptodate.
Hybrid MWF in South Jordan UT
What Youll Do:
- Own and maintain the Canopy Knowledge Base ensuring accuracy clarity and accessibility for both customers and employees.
- Develop and manage Canopy University building a structured product education curriculum for customers.
- Create and distribute product release notes keeping both internal teams and customers informed about new features and updates.
- Build and maintain an internal Knowledge Base to support customerfacing roles ensuring employees have the resources to assist customers effectively.
- Design and implement inapp user guiding experiences to improve user adoption and engagement.
- Collaborate with Customer Experience (CS) teams to ensure the availability of appropriate educational services.
- Partner with Support teams to optimize AIpowered Knowledge Base applications.
- Work closely with product management to document new features ensuring accurate and effective functionality communication.
- Assist in new feature releases ensuring customers and internal teams have the right documentation and education.
The Skills Youll Need:
- 5 years of experience in product education content management or a related field.
- 2 years of management experience
- Strong ability to create and manage knowledge bases product documentation and training materials.
- Experience in SaaS environments with an understanding of product release cycles.
- Familiarity with AIpowered support tools and knowledge base applications.
- Excellent writing editing and instructional design skills.
- Strong collaboration skills to work crossfunctionally with Customer Success Support and Product teams.
- Ability to analyze user behavior and feedback to improve educational content and user guidance.
- Experience with inapp guidance tools is a plus.
- Strong organizational and project management skills with a proactive approach to problemsolving.
We know many women do not apply for a job if they dont perfectly fit the description. We want you to apply anyway
Why You Want to Work Here:
Flexible Paid Time Off that youre actually encouraged to use plus 10 company holidays!
Health Benefits including Medical Dental and Vision and an HSA Match. Canopy covers Medical premiums at 100 for Employees only.
401(k) we match 100 up to 3 of your contribution. Eligibility is immediate with 100 vesting.
Mental Health all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
Paid New Parent Leave & Birthing Parent Leave so youre able to care for your little ones.
Supplemental Benefits including 100 company paid Basic Life & AD&D insurance and long & shortterm disability coverage.
Nectar our peertopeer recognition program to help our employees recognize the amazing work being done by other Canopians!
Company Events including monthly companywide meetings summer parties and more.
ERG Committees drive initiatives around education community outreach recruiting and onboarding fostering an inclusive workplace and diverse employee engagement.
Fullystocked kitchen Keto Vegan Flexitarian Mandalorian Weve got you covered.
Our Values:
We approach our work every day with a few things in mind:
Own we own this place! We focus on outcomes holding ourselves & each other accountable.
Win we win by delighting our customers with the very best products and services.
Do Good we work hard to be good people!
Embrace Curiosity & Candor we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
To learn more about us & our values click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Heres are the stages of a typical interview process:
- Once your application is received we will review it and get back to you if we feel like its a mutual fit!
- 20 minute phone call with the People Team
- 4560 minute video or inperson interview with the Hiring Manager
- 13 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviewsour hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.
Required Experience:
Manager
Employment Type
Full-Time
