Director of Client Events
Director of Client Events
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$ 130012 - 153651
1 Vacancy
Job Description
The Team:
The Omnichannel Customer Development & Client Relations Management (CDRM) team is aretailfacing team focused on customer acquisition and retention through Analytics CRM After Sales Client Services and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony bespoke services analytics and events all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide oneofakindmemorableexperiences.
The Opportunity:
As the Director of Client Eventsyou will be responsible for planning budgeting and producing all client events for Herms in the United States. Activity ranges in scale and complexity from large client events to instore hospitality program definition. The Director of Client Events will be involved in the production of key event activity while also leading and managing an internal team and partnering with client experience managers and hospitality ambassadors across the network.
The Director works closely with the VP of CDRM to ensure all events are carried out in adherence to the yearly events calendar which is based on the needs of the business as well as strategic priorities and is developed in alignment with Retail Communications and Merchandising. Extensive production experience detailed budget control adherence to all internal audit requirements and close collaboration with the Paris office and the mtiers are fundamental to the role. The Director is also responsible for developing the instore hospitality program and animating that community.
About the Role:
- Work closely with the VP of CDRM on the plan of the event calendar and delegate event and hospitality activity within the team.
- Oversee and keep track of Events Budget actuals by ensuring adherence to budget allocations.
- Manage and supervise all team members to ensure seamless production of events attention to detail adherence to guidelines and standards high quality output creative problem solving and efficient costeffective implementation.
- Collaborate with Visual Merchandising Client Development Merchandising and Retail to ensure seamless event operations.
- Maintain a strong and collaborative partnership with the Herms International teams in Paris and work with them to ensure required approvals are received in a timely manner.
- Travel to events andoversee event while on site. The Director of Client Events must also be able to independently plan produce and execute key events from start to finish as required.
- Maintain a proactive and progressive network of vendors including new caterers new staffing agencies production agencies highquality fabrication resources etc.
- Review final vendor contracts and ensure team members are adhering to all audit requirements
- Develop Hospitality Program to offer personalized experiences for each one of our customers.
- Animate local Client Experience community and develop tools to enhance synergies with all the stores.
- Review and approve monthly quarterly and yearly event and hospitality recaps for internal communication.
Supervisory Responsibility:
- YES clients events team including 1 Senior Manager and 1 Manager
Budget Responsibility:
- YES Responsible for Events and Hospitality Budget as well as annual T&E budget
Decision Making Responsibility:
- Yes Management of all instore events and instore hospitality program.
About You:
- 6 years of work experience in luxury events management
- At least 3 years experience managing a team of people
- Expert knowledge of principal event production skills including logistics management
- Exceptional project management prioritization and planning skills including ability to manage several initiatives/events at once
- Superior interpersonal and communication skills including the ability to establish and nurture close relationships with all partners and practice routine follow up
- Proficiency in team leadership and motivation
- Highly skilled in problem solving decision making and critical thinking
- Anticipate potential issues and resolution of conflicts and problems during event
- Ability to work in a fastpaced environment and work under tight deadlines and pressure
- Must be a team player enthusiastic positive professional and polished
- Highly selfmotivated and eager to learn
- Ability to manage budgets and effectively track monitor and manage expenditures against budget
- Proficient negotiating skills
- Must be willing to travel and work nights/weekends
- Computer proficiency including Microsoft Word PowerPoint and Excel
The range for this role is $130012.67 $153651.33 annually. Actual rates are determined based on the job location and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview:
Since 1837 Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create the constant search for beautiful materials the transmission of a savoirfaire of excellence and the aesthetic of functionality define the singularity of Herms a house dedicated to making highlycrafted beautiful objects made to stand the test of time.
An independent familyowned company Herms is dedicated to keeping production in France through its 42 workshops The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15000 people worldwide with over 6000 of the workforce being Herms craftspeople engaged in making artisanal products nurturing a 180 year tradition of creativity and innovation.
At Herms our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world a mission thats at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films Footsteps Across the World available on our website. Link here.
Our Commitment:
Family is at the heart of Herms. At Herms of Paris we are committed to being a Maison for All a home where we make efforts to generate support and advance the values of diversity inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and nonprofit partners.
At Herms of Paris we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris Inc. that applicants for employment are recruited selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited selected and hired without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. In addition personnel procedures and practices with regard to training promotion transfer compensation demotion lay off or termination are to be administered with due regard to job performance experience and qualifications but without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. Herms of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes including the following categories of PI: identifiers personal records commercial information professional or employment information nonpublic education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at Please do not submit resumes or applications to this email address.
Required Experience:
Director
Employment Type
Full-Time
