Program Supervisor - Case Management

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness poverty and addictions. We hire people who are skilled and passionate to meet our mission to end homelessness through outcomebased strategies that support personal and community transformation.

SUMMARY: River Haven is a 70room community located in NE Portland which serves as transitional Early Recovery Housing program for people experiencing homelessness or at risk for homelessness. The program participants are engaged with Behavioral Health Services and Substance Use Disorder programs.

The Case Management Program Supervisor is responsible for supervising Supportive Housing staff at this facility. They provide oversight of the day to day operations of the program and ensure a smooth flow of work processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor occupancy and vacancy of units and ensure occupancy is at an optimum level.
• Coordinate and monitor daily operations of case management staff ensuring adequate staffing and coverage.
• Responsibilities include hiring conducting regular performance evaluations coaching reviewing requests for time off and schedule changes discipline and termination of assigned personnel.
• Plan and facilitate regular staff & partner meetings.
• Cofacilitate interdisciplinary case consultations with River Haven clinical housing & supportive housing staff.
• Maintain effective communication with direct reports supervisor tenants and property management staff.
• Oversee appropriate management and maintenance of client records system. Input and maintain accurate records of clients progress in working toward individualized housing goals using MS Office Apricot and HMIS.
• Conduct partner and internal program file and data audits.
• Assist in development and implementation of new policies and procedures and processes as needed
• Provide training assistance and guidance to staff who are assisting clients in working toward the goals of recovery healthcare connections income enhancement obtaining and maintaining permanent housing and developing selfsufficiency.
• Aid and guide staff who are assisting individuals in completing needs assessments and developing goal driven plans.
• Work with internal and external housing providers to assure coordinated and streamlined transitions out of homelessness and into housing.
• Conduct followup activities consisting of progress checks phone and mail contacts.
• Assist the Associate Director of Supportive Housing as needed.
• Assist the Clinical Supervisor as needed and help support Behavioral Health outcomes.
• Take a collaborative and handson approach with team members when difficult client related issues need resolution.
• Oversee and facilitate events as needed.
• Adhere to all state and federal privacy regulations including HIPAA and 42 CFR Part 2 and to CCC policies and agreements regarding confidentiality privacy and security. Support compliance with all privacy and security requirements pursuant to community partners and outside providers patient confidentiality agreements including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department as well as to your supervisor or their designee.
• Gather edit and refine program boilerplates and impact data. Help to keep files organized and updated.
• Adhere to all CCC policies procedures and guidelines.
• Attend all required meetings and trainings.
• Perform related duties as assigned within the scope of the role.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decisionmaking processes.
• Ability to consider impacts of systems of oppression structural racism and individual bias on client outcomes.
• Knowledge of chemical dependency as a disease treatment and intervention methods.
• Ability to understand mental health assessment treatment and service terminology and apply the concepts.
• Strong time management follow through and organizational skills.
• Ability to maintain accurate records and necessary paperwork.
• Preferred knowledge of landlordtenant law and fair housing law.
• Familiarity with Microsoft Office (i.e. Outlook Word and Excel).
• Knowledge and skills in working with individuals challenged by homelessness health mental health and or chemical dependency issues.
• Ability to successfully interact and communicate clearly with a wide variety of people including landlords partnering agencies supervisors and coworkers.
• Ability to be creative innovative and a progressive problem solver.
• Demonstrated ability to work independently and as a member of a team.
• Demonstrated leadership ability.
• Ability to learn and apply training instruction.
• Ability to set and maintain professional boundaries and to deescalate volatile situations.
• Demonstrated knowledge of issues related to individuals with multiple barriers to housing.
• Ability to understand and follow oral and written instructions.
• Demonstrated expertise in assisting individuals to develop individualized plans and providing ongoing support as they work to achieve goals.
• Familiarity with HMIS along with the ability to access and enter data into a webbased data system.

MINIMUM QUALIFICATIONS:

• High School or GED required.
• Two years of experience working in supportive housing behavioral health social services or related environment with some supervisory/lead experience.
• Must be able to demonstrate excellent computer skills including an understanding of Microsoft Office Suite (Word Excel PowerPoint Outlook etc..
• Ability to adhere to Central City Concerns drugfree workplace which encourages a safe healthy and productive work environment and strictly complies with the DrugFree Work Place Act of 1988. An employee shall not in the workplace unlawfully manufacture distribute dispense possess or use a controlled substance or alcohol.
• Candidate must be able to work in all CCC buildings. Some CCC buildings have restrictions due to criminal background and/or active probation and parole.
• Must pass a preemployment drug screening and background check.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agencys nondiscrimination policies.
• Ability to effectively interact with coworkers and clients with diverse ethnic backgrounds religious views cultural backgrounds lifestyles and sexual orientations and treat each individual with respect and dignity.

PREFERRED QUALIFICATIONS:

• Bachelors degree in a relevant field.
• 2 years in a supervisory position providing direct oversight of staff.
• Valid drivers license preferred. If required to drive must pass a DMV background check and be designated an acceptable driver as outlined in Central City Concerns Fleet Safety Policy. If required to drive must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25 in the first year 6 in the second year and 8 in the 3rd year.
• 11 recognized Holidays 2 Personal Holidays
• Comprehensive Medical Vision and Dental insurance coverage.
• Employer Paid Life Short Term Disability AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7 14 and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties responsibilities and qualifications required of the position.

As an agency deeply rooted in recovery part of our policy and commitment to a drug and alcoholfree workplace includes postoffer preemployment drug screens. Please note we follow Federal Guidelines regarding prohibited substances even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations contractual requirements or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Required Experience:

Manager