User Experience Designer Borrower Portal
User Experience Designer Borrower Portal
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Salary Not Disclosed
1 Vacancy
Job Description
Purpose of Role
Responsible for designing and optimizing the user experience for our customerfacing portal. Collaborates closely with the product engineering legal and content teams to enhance usability increase engagement and create frictionless digital experiences that empower borrowers. Plays a critical role in improving selfservice capabilities streamlining key user journeys and ensuring a seamless accessible design for a diverse audience. Works to help borrowers confidently explore financial options and complete necessary actions with ease.
Expectations
- Drives the featurelevel endtoend design process from user research and initial concept ideation to highfidelity UI and final implementation.
- Designs intuitive userfriendly interfaces that improve key metrics such as engagement selfservice adoption and task completion rates.
- Partners with crossfunctional teams including product managers engineers legal and content to execute usercentric solutions aligned with business goals.
- Conducts user research usability testing and behavioral analysis to inform design decisions and iterate on the experience.
- Optimizes key workflows and interactions to reduce friction and enhance borrower satisfaction.
- Utilizes data and qualitative insights to continuously refine and improve user journeys.
- Maintains and contributes to Symphony our design system ensuring consistency across the borrower portal experience.
- Participates in weekly design critiques sharing feedback and contributing to a culture of continuous improvement.
- Advocates for accessibility (WCAG compliance) and inclusivity ensuring all users can effectively interact with the portal.
- Stays updated on industry trends competitor experiences and best practices to drive innovation.
- Performs other duties as assigned.
Reports To:
- SVP User Experience Design
Direct Reports
- None
Qualifications
QUALIFICATIONS EDUCATION REQUIRED
- Bachelors Degree
QUALIFICATIONS EDUCATION PREFERRED
QUALIFICATIONS EDUCATION FIELD(S)/PROFESSION(S)
QUALIFICATIONS EXPERIENCE/SKILLS/COMPETENCIES
- Minimum 4 years of UX design experience with a focus on customer portals web applications or fintech experiences. Background or experience in the financial technology (fintech) industry preferred.
- A passion for solving complex user challenges and delivering seamless selfservice experiences.
- Strong understanding of interaction design usability principles and accessibility best practices.
- Datainformed approach to design with KPIs focused on improving engagement and task completion rates.
- Proficiency in Figma (or equivalent tools) for wireframing prototyping and UI design.
- Experience with responsive design and mobilefirst UX principles.
- Ability to work closely with crossfunctional teams including product managers engineers legal and content to deliver highimpact solutions.
- Strong communication skills to advocate for user needs and present design decisions effectively.
- Ability to manage multiple projects in a fastpaced Agile environment.
- Comfortable navigating ambiguity and making informed design decisions with evolving information.
- Knowledge of design systems and the ability to maintain and contribute to evolving them when appropriate.
- Portfolio showcasing shipped work your design process problemsolving skills and impact on business goals.
Compensation
The base salary range for this position is $85300 $142100 inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidates work location skills education and experience. In addition to those factors we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health dental vision life insurance paid timeoff benefits flexible spending account 401(k) with employer match and ESPP.
Additional Information
The application deadline for this job opportunity is 5/19/2025.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex (including pregnancy) sexual orientation religion creed age national origin physical or mental disability gender identity and/or expression marital status veteran status or other characteristics protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex (including pregnancy) sexual orientation religion creed age national origin physical or mental disability gender identity and/or expression marital status veteran status or other characteristics protected by law.
Employment Type
Full-Time
