Process Manager - Change and Release
Process Manager - Change and Release
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ABOUT THE ROLE
We are seeking an experienced Process Manager Change and Release to join our Service Engagement team within a dynamic newly established State Government customer account based in East Perth WA. In this role you will be responsible for leading managing and overseeing the Change and Release management processes ensuring the smooth and efficient delivery of IT services through wellstructured change release and continual service improvement practices.
As the Process Manager for Change and Release youll collaborate with crossfunctional teams govern processes drive process improvements and ensure compliance with industry standards all while enhancing service performance and mitigating risks.
What youll be doing:
- Leading and governing Change and Release management processes for the customer ensuring alignment with ITIL best practices and business objectives.
- Managing the Change Advisory Board (CAB) process overseeing change evaluations approvals and scheduling.
- Implementing and overseeing release processes to ensure smooth deployment and minimal disruption to services.
- Driving Continual Service Improvement (CSI) initiatives by analysing performance metrics and identifying opportunities for process enhancement.
- Collaborating with stakeholders to integrate change and release processes with other ITSM functions ensuring seamless service delivery.
What were looking for:
- Experience in Change and Release management with a solid understanding of ITIL frameworks and best practices.
- Excellent communication and stakeholder management skills with the ability to influence change and drive process adoption across teams.
- Proven ability to drive CAB processes and facilitate decisionmaking for change approvals and prioritisation.
- Handson experience with Service Management tools (ServiceNow)
At Kinetic IT we value our people and understand that flexibility is important. If youre interested in parttime or flexible work arrangements let us know were open to discussing what works best for you.
ABOUT KINETIC IT
We are recognised market leaders in the delivery of highquality technology solutions to large public private and government organisations. As an Australianowned company we take pride in delivering exceptional service that exceeds our customers expectations and positively contributing to our industry and community.
We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1400 crew come in to grow and be part of something bigger.
The Kinetic IT Difference
- Flexible working paid parental leave and other benefits tailored to your individual goals
- Regular fun company and social events Sundowner Family Fun Day Quiz Night and End of Year Party
- Vendor Exam Support ITIL V4 Training and Communities of Practice groups
- Dedicated professional development reviews every 6 months with monthly follow ups
- An open and supportive culture where we respect all people and individuals and everyone has a voice
HOW TO APPLY
First check out our website . If you like what you see then Click the Apply Now button. You can also send your resume direct to quote KITWA007.
Required Experience:
Manager
Employment Type
Full-Time
