Guest Services Agent The Normandy Hotel Modus by PM Hotel Group
Guest Services Agent The Normandy Hotel Modus by PM Hotel Group
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Guest Services Agent who is a hardworking friendly charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated personable professional and communicates well. This person will play a critical role in the Front Office team and will report to the Director of Front Office. This is a nonexempt position.
The Normandy Hotel sits just off Connecticut Avenue tucked among the stately embassies of peaceful Kalorama with the bistros and boutiques of DuPont Circle neighborhood just around the corner. The eclectic cuisine and independent shops of Adams Morgan are just a short jaunt away and when its time to return The Normandy feels like coming home. Welcoming attentive and personalized service is the hallmark of The Normandy. We are a breath of fresh air where guests feel they can unwind on the breezy courtyard patio or curl up with a book in our sundrenched breakfast room.
Who We Are
- Passionate about hospitality and fostering an environment where associates will thrive.
- Culture driven dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
- Unique we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
- Innovators we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
- A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
- Top 10 on Trip Advisor. We have high expectations and standards. It is always about the Guest Experience. We strongly believe in creating personalized and memorable connections all of the time.
- A company that has a culture of promoting from within.
- Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years.
What You Will Be Doing
- Provide exceptional personalized customer service and experiences to guests.
- Live like a local. Knowledge of the neighborhood and city.
- Think on your feet use good judgement and problem solve in a fastpaced environment.
- Provide support to guest services leaders and the entire hotel team.
- Assist in Valet Parking guest cars when needed
- Create a warm and welcoming atmosphere.
What Were Looking For
- Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
- Exceptional communication skills both verbal and written.
- Knowledgeable in Microsoft Office.
- Open availability required. Must be prepared to work various shifts (for example: 73pm 311pm weekdays weekends holidays).
Whats in it for you
- Generous health dental and vision insurance plus 401K all available on day 1!
- Access to free virtual fitness classes and discounted inperson memberships
- Gifted PTO on Day 1 paid holidays
- Paid Parental Leave
- Tuition reimbursement opportunities when you grow we grow!
NonNegotiables (Our Core Values)
- BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
- BE CURIOUS. Learn rapidly and eagerly.
- BE INNOVATIVE. Create new ideas that prove useful.
- EMBRACE CHANGE. Remain agile flexible and nimble to thrive in an evolving world.
- COMMUNICATE. Listen with the intent to understand. Share all relevant information.
- HAVE INTEGRITY. Be honest and straightforward with everyone.
- USE GOOD JUDGMENT. Make wise decisions even in the face of ambiguity.
- BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
- SERVE OTHERS. Our guests community and each other. Be a part of the bigger picture.
- LIVE 360. Practice worklife balance.
As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related.
Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.
This position is nonexempt and will require standing and moving at least 75 of the time.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
