Conduct Customer Outcomes Manager

The opportunity:

The role will report to the Head of Underwriting Governance and Oversight as part of the UK Underwriting Team and will work closely with the Underwriting team and product owners the distribution channel teams MI and central compliance team.

This role will require the individual to help define good customer outcomes and set in place the MI to measure and report. The role will play a pivotal part in further improving customer journeys through a balance of support and challenge whilst ensuring compliance with our regulatory standards in a 1st line role with support from 2nd line. The role will also support in effective governance processes through the Conduct Oversight Group.

What youll be doing:

• Defining and monitoring adherence to good customer outcomes for the Markel UK business across all channels; Direct Broker Accountant and Partnerships and working with colleagues in our Wholesale business to ensure consistency of interpretation.

• Help define and set in place the MI reporting to evidence good outcomes.

• 1st line support for conduct and regulatory matters with support from 2nd line.

• Supporting the UK team across all functions and channels so the framework is embedded and operating in adherence to internal policies and regulatory requirements.

• Supporting the Head of Underwriting Governance and Oversight in the management of product governance.

• Reviewing and challenging business proposals to certify that internal standards external regulations and customer impact has been adequately considered to ensure delivery of good customer outcomes.

• Support the implementation of regulatory change; assessing the impact; collaborating closely with the Compliance function providing guidance and recommendations; leading change to ensure compliance; and communicating effectively with key partners.

• Ensuring effective capture of management information and delivery of reporting to all relevant committees including preparation of materials for the Conduct Oversight Group an Executive Group overseeing Conduct within the UK business

• Responding to product governance and conduct queries.

• Working collaboratively with the wider team in building a high performing team and driving standards throughout the business.

• Managing delivery of required actions.

• Participating in other meetings as required.

Our musthaves:

• Experience in first line conduct and compliance in either an insurance carrier an MGA or a broker based business

• A thorough knowledge of insurance regulatory regime

• Strong interpersonal and people management skills ability to drive consensus

• Experience of interfacing with senior management and boards/ committees

• Project management methodology capability

• Strong analytical and interpretation skills

• Team orientation it is important that the person works within the team to ensure high standards of conduct

• A track record in demonstrable ownership and delivery

• Good communication skills

• Good organisational skills

Who we are:

Markel Group (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

Were all about people We win together We strive for better We enjoy the everyday We think further

Whats in it for you

• A great starting salary plus annual bonus & strong benefits package

• 25 days paid holiday plus Bank Holidays with the opportunity to buy / sell extra leave

• Fantastic company pension scheme private medical and dental cover life assurance travel insurance cover income protection season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us on 44 0to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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