End-User Support Specialist
End-User Support Specialist
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$ 50000 - 60000
1 Vacancy
Job Description
Job Overview
We are seeking a skilled and customerfocused EndUser Support Specialist to provide critical technical support for Berg Hill Greenleaf Ruscittis technology infrastructure. The ideal candidate will be the first point of contact for our legal professionals and staff ensuring smooth and efficient technology operations in our dynamic law firm.
Key Responsibilities
Provide firstline technical support for all firm employees troubleshooting hardware software and network issues
Respond to IT support tickets in a timely and professional manner with a focus on quick problem resolution
Manage and maintain help desk ticketing system tracking and escalating issues as needed
Perform remote and onsite technical support for desktop computers laptops mobile devices and peripheral equipment
Assist with software installations updates and configuration for legalspecific software including case management and legal research tools
Provide user training and create documentation for technology processes and common troubleshooting techniques
Maintain inventory of technology equipment and assist with equipment procurement
Support cybersecurity protocols including password resets and basic security awareness training
Assist with basic network maintenance and connectivity issues
Participate in periodic technology infrastructure upgrades and implementations
Ensure compliance with legal industry data protection and confidentiality standards
Work Arrangement
4 days inoffice at our Boulder headquarters
1 day per week working remotely
Flexibility to adjust remote work day as needed to support firm operations
Qualifications
Required
Associates degree in Information Technology Computer Science or related field
13 years of help desk or technical support experience preferably in a legal or professional services environment
Strong troubleshooting and problemsolving skills
Excellent verbal and written communication skills
Proficiency with Windows and Mac operating systems
Experience with remote support tools and ticketing systems
Strong customer service orientation
Understanding of confidentiality and data protection requirements
Ability to remain calm and professional under pressure
Preferred
Experience supporting legal technology environments
Knowledge of legalspecific software (e.g. Prolaw NetDocuments LawToolBox)
Understanding of legal industry compliance and security standards
Basic understanding of cybersecurity principles
Experience with cloud services (Microsoft 365
Technical Skills
Windows and macOS support
Microsoft Office Suite
Legal practice management software
Remote desktop support tools
Network troubleshooting
Basic hardware repair and maintenance
Familiarity with legal research platforms
Working Conditions
Primary location: Berg Hill Greenleaf Ruscittis Boulder headquarters
Some oncall and afterhours support may be required
Occasional travel between firm locations
Compensation
Competitive salary commensurate with experience base range between $50000 $60000
Comprehensive benefits package
Professional development opportunities
Collaborative and innovative work environment
Generous paid time off 401(k) contributions paid parking
*Berg Hill Greenleaf Ruscitti LLP is an Equal Opportunity Employer*
Required Experience:
Unclear Seniority
Employment Type
Full Time
