Flow Operations Manager 40 Hours Days - Bwh Emergency Department
Flow Operations Manager 40 Hours Days - Bwh Emergency Department
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Job Description
GENERAL OVERVIEW:
The primary responsibility of the Flow Manager is to coordinate and expedite throughput activity on behalf of patients who seek care in the Emergency Department. The Flow Manager has final accountability and authority regarding patient flow and reacts to the immediate operational needs of the department. The Flow Manager supervises and directs other members of the Emergency Department interdisciplinary team to assist in the coordination and advancement of care throughout the patient experience. In addition the Flow Manager collaborates with other departments such as housekeeping escort and admitting to coordinate resources to facilitate and maximize throughput. The Flow Manager also has primary responsibility for evaluating capacity of services and is accountable for facilitating the appropriate response to volume demands.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Facilitates flow throughout the Emergency Department including but not limited to:
- Resolving conflict related to operational issues (including RNS and MDs). The flow manager has ultimate decision making authority.
- Facilitates debriefings after conflicts arise to ensure that all stakeholders have an opportunity to review concerns.
- Demonstrates respectful communication
- Manages all resources to support thruput of patients
- Evaluates capacity and identifies capacity concerns early
- Manages changes in daily staffing schedule and interacts with the staffing office
- Collaborates with key departments to coordinate resources and communication. These include but are not limited to: Admitting Lead Attending Care Facilitator Transport etc.
- Coordinates with Care Coordination to process pre registered patients.
- Interfaces with patient access services to provide throughput and bed utilization services to enhance the patient experience while optimizing patient flow.
- Supervises and directs interdisciplinary Emergency Department team to ensure timely disposition of patients discharges or bed requests to inpatient units.
- Supervises and directs the ED team and team to ensure smooth and rapid admission to the Surge Pod.
- Monitors to ensure the hand off process is completed in a timely manner to facilitate throughput and the advancement of care.
- Provides management support as needed to nursing staff in collaboration with the Assistant Nurse Manager and Nurse Manager of the Emergency Department.
- Continuously assesses capacity of the Emergency Department to care safely and effectively for patients and makes timely and thoughtful recommendations to respond to Surge.
- Leads the coordination of surge responses and ongoing evaluates the response process.
- Analyzes and provides feedback to nurse manager regarding trends in patient acuity and census and its impact on staffing patterns to assure the needed adjustments in resource allocations.
- Authorizes hours worked by nursing staff including any overtime. Direct recipient of sick and tardy calls.
- Assumes accountability for evaluation of performance under the delegation/direction of the nurse manager
- Participates :in the selection supervision and of staff.
QUALIFICATIONS:
Education:
Graduate of an approved school of nursing BSN required. MSN preferred. CEN preferred. Current license to practice as a registered nurse in the State of Massachusetts.
EXPERIENCE:
- 5 years emergency nursing experience required. Must have extensive knowledge of patient flow and emergency department operations. Leadership experience preferred.
- Continually updates clinical knowledge and skills through formal and informal education and review of the current literature. Member of Emergency Nursing Association preferred.
- Must work well independently have sound decision making skills and work effectively when required to make and facilitate complex decisions. Excellent communication skills and strong team player.
SKILLS AND ABILITIES:
- Must exercise a high degree of professional judgment within the scope of licensure.
- Possess interpersonal skills to interact effectively and respectively with intrainter hospital physicians nurses and members of other departments.
- Possess ability to manage critical issues relating to patient care and changing organizational climate.
WORKING CONDITIONS:
Works in a variety of patient care environments where there may be exposure to communicable diseases and hazardous materials.
ADDITIONAL INFORMATION:
Ensure staffing avoid OT
Leadership/charge experience
ED RN experience
CEN ACLS
Weekend Rotation Coverage Required.
Required Experience:
Manager
Employment Type
Full-Time
